Tour Guide​/Guest Experience Associate

A walk through the Harley‑Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley‑Davidson motorcycles and memorabilia, a 20‑acre, park‑like campus, and a calendar full of activities, the H‑D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H‑D Museum as a Tour Guide/Guest Experience Associate and help create an experience that will stay with visitors for a lifetime.

The Guest Experience Associate (GEA) will be the first point of contact for Harley‑Davidson Museum guests and will be responsible for providing a positive, enjoyable experience for all guests. This integral member of our Museum team will also manage day‑to‑day operations, demonstrate superior customer service both in person and on the phone, conduct guest transactions, process sales, lead upsell conversations to meet goals, and support various guest‑facing activities.

• Provide superior hospitality by greeting visitors, answering questions, and resolving concerns promptly and professionally.
• Perform all guest transaction processes, including cash and credit handling, using the point‑of‑sale (POS) system accurately and efficiently.
• Engage guests through upselling and suggestive selling to meet sales goals.
• Learn and deliver scripted tours and other interpretive content for individuals and groups.
• Support daily museum operations and assist in all guest‑facing areas as needed.
• Maintain composure and attention to detail while managing multiple tasks in a fast‑paced environment.
• Collaborate effectively with teammates to ensure smooth daily operations and a cohesive guest experience.
• Develop a general understanding of Harley‑Davidson’s history and brand heritage to enhance guest engagement.
• Work scheduled shifts on weekends, holidays, and evenings as required to support operational needs.

A high school diploma or equivalent is required (must be 18 years or older).

• Prior experience in hospitality, retail, or other guest‑facing environments required.
• Experience working in a fast‑paced setting with a high level of attention to detail.
• Familiarity with computers and the ability to learn POS systems (processing cash and credit card transactions).

• Strong communication and interpersonal skills with a focus on hospitality.
• Ability to multitask and remain calm under pressure.
• Team‑oriented approach with initiative and adaptability.
• Sales‑minded with the ability to identify and act on upsell opportunities.
• Knowledge of or interest in Harley‑Davidson history and culture is a plus.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full‑time salaried employees, including annual bonus programs, health insurance benefits, a 401(k) program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley‑Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports:
No

Travel Required:

0 – 10%

Visa Sponsorship:
This position is not eligible for visa sponsorship or visa transfer.

Relocation:
This position is not eligible for relocation assistance.

Pay Range: $15.50