Screener​/Receptionist - Wisconsin Home Energy Assistance Program; WHEAP

UMOS invites you to join our team of over 1,000 professionals across more than 60 offices in seven states. Whether you assist early childhood development, provide parent training, support farm workers, educate at‑risk individuals, or help those fleeing domestic violence or human trafficking, you can help build better futures.

WHEAP Screener/Receptionist compensation starts at $16.03 to $20.04 per hour, depending on experience, and you can earn up to $3,000 in incentive pay during your first year of employment.

• Paid time off that increases over your years of service
• 15 paid holidays annually
• Health, dental, vision, life, short‑ and long‑term disability, and accidental death & dismemberment insurance
• Health Savings Account or Flexible Spending Account options
• Employee assistance program support services
• 401(k) and Roth IRA retirement plans with a 3% employer match on 401(k) contributions

• Answer a multi‑line phone system and relay calls appropriately, schedule appointments for program applicants/participants, and provide directions to partner agencies or community resources.
• Update, organize, and translate all program documents and outreach materials, including uploading confidential documents into the system.
• Assess client needs and direct applicants to appropriate services and programs.
• Assist in preparation of staff meetings, outreach events, and other related meetings.
• Sort and distribute incoming correspondence, including faxes and email.
• Receive visitors and program applicants/participants in a customer‑oriented manner, give program information, and direct them to the appropriate staff member.
• Maintain supplies and inventory; monitor stock levels, place orders, and verify receipt of supplies.
• Assist in coordinating planned activities, workshops, conferences, travel arrangements, and venue arrangements.
• Provide technical assistance, training, and support to new staff as needed.
• Attend meetings, conferences, workshops, and perform special projects and related duties as assigned.

• High School Diploma (or equivalent) supplemented by post‑secondary education or related training in the social services field.
• Minimum six months of customer service or related industry experience with knowledge of corporate office protocol.
• Bilingual Spanish/English (or Rohingya, Burmese, and/or Arabic) preferred.
• Excellent verbal communication skills—clear, courteous, and pleasant.
• Strong organizational skills and ability to retain and share program facts with visitors and applicants.
• Proficiency in Microsoft Office Suite and ability to type a minimum of 50 words per minute.
• Reliable transportation, a valid Wisconsin driver’s license, adequate vehicle insurance, and ability to travel within Wisconsin.

• Frequently stand, walk, sit, and bend.
• Occasionally lift and/or move up to 30 lbs.
• Occasionally drive.
• Exposure to moderate temperature in controlled and uncontrolled environments.
• Noise level typically quiet to moderate.

• Phones, computer systems, web‑based software.
• Fax machine, scanner, copier.
• First‑aid equipment, fire extinguisher.

• Employment contingent upon successful completion of a criminal background check before commencing.

UMOS is an equal opportunity affirmative action employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.