Customer Support Specialist

Job Overview

Retail Space Solutions LLC, part of Marmon Holdings, is seeking a Customer Support Specialist located in Milwaukee, WI. The role involves managing customer relationships and providing support for orders, logistics, and special projects 2‑3 days a week in office.

• Manage the day‑to‑day customer relationship for assigned accounts ensuring the highest possible customer satisfaction.
• Provide order status updates and product information; answer any questions regarding account status or product features.
• Process customer orders received via email, EDI, customer portals, or our brands’ retail websites.
• Coordinate logistics requests and activities including freight quotes and shipment tracking.
• Resolve complaints with positive outcomes utilizing creative thinking and problem resolution while maintaining exceptional customer service interactions.
• Respond to internal and external requests for information and resolve issues regarding orders, cancellations, shipping charges, delivery arrangements, methods of payments, returns, etc.
• Escalate and inform Operations, Product Development, and Sales of any reported field issues; facilitate quick resolution for reported issues.
• Act as a liaison between internal and external customers.
• Work with internal cross‑functional team to troubleshoot and continually improve ERP system and processes.
• Review and update department best practices, customer‑specific notes, and standard operating procedures.

• Associate’s or Bachelor’s Degree preferred.
• 3+ years of related experience;
  Business‑to‑Business customer service experience required.
• Demonstrated exceptional organizational skills and attention to detail.
• Skilled at multi‑tasking and prioritizing workload within specified timelines.
• Strong work ethic and integrity; team player.
• Self‑motivated to work independently.
• Excels in a fast‑paced environment and effectively manages multiple priorities.

• Excellent written and verbal communication.
• Positive approach and demonstration of a positive attitude in difficult situations.
• Problem‑solving skills; ability to seek and present win‑win, realistic solutions.
• Trustworthiness and professionalism; honest, honorable, reliable, and dependable.
• Proficient computer skills (MS Word, Excel, Outlook); ERP systems experience required.

Hybrid environment with 3 days in‑office a week and remainder remote. Hours generally 8AM‑5PM, at least 40 hours weekly; may vary due to special projects or deadlines. Occasional travel may be required.

The physical demands include those necessary to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer and all applicants will be considered for employment without consideration of membership in a protected class. If you require a reasonable accommodation to complete your application or any part of the recruiting process, please email your request to  with the title and location of the position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job‑related screening processes as permitted or required by applicable law.