Customer Service Representative

Pay Rate: $19 per hour ($20 if working 2nd shift, 12 PM–9 PM, Monday–Friday).

Schedule: Split between 1st and 2nd shift. Most positions will work 1st shift hours starting between 8 AM–10 AM and ending between 5 PM–7 PM, but a few positions will work 12 PM–9 PM with the $1.00 differential. Must be available to work some Saturdays (every other Saturday), working 8 AM–5 PM. They will have a flex day off during the week, which we will select when they work on a Saturday.

You should ask their preference for 1st and 2nd shift.

Location: Onsite – We can recruit in all 3 centers. First preference is Green Bay, then Stevens Point, then Hales Corner.

Training

• First 4 weeks: Ramp up to 10/13 go-live with ANB customers. During training, no Saturdays are required.
• Week 1: Classroom 1/2 day, shadow 1/2 day.
• Week 2: Classroom 1/2 day, computer system navigation 1/2 day while shadowing.
• Week 3: Full shadow/reverse shadow, talking/typing with lead rep in support.
• Week 4: Ideally, calls on their own.

Number of Openings: 9–10 openings are confirmed; client recommends recruiting 12 candidates since we will likely lose a couple during training. Would be open to converting any and all candidates who are performing well.

Timing: Sourcing to begin in mid-July, with ASB interviews and decisions made in late July through August. Candidates to start in two groups on September 8 and 14.

Financial services experience is not necessary but is a good thing. Call center experience is nice to have but not required (avoid Spectrum and We Energies). Healthcare is fine, but make sure someone is okay with the rigidity of the role—strict hours, schedules, and corporate office. Anyone who can work in a fast-paced environment and is great at computers and empathetic.

Candidates could be a waiter/server, retail worker, or someone with fast food experience. There are a LOT of computer systems to learn, so that is the main skill needed. Average 50–60 calls per day.

• Technical skills: Comfortable with computer systems (ability to learn and navigate multiple systems quickly).
• Soft skills: Empathy and care for customers, and a positive attitude are required.
• Education preferences: High school diploma;
  Bachelor s is OK.
• Nice to have vs. need to have: Some call center experience is nice to have. Customer service experience is required but could be in retail or fast food. Attendance is ESSENTIAL—not missing any days during training and limited to 1–2 days total during the 90-day assignment. There is an opportunity that, if they excel in the role, they could be offered a full-time position.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

Identifiers, such as name, address, and email address.

Professional and Employment-Related Information, such as resume, work history, education, and qualifications.

Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.

Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual…