Service Advisors

Position Overview

Heiser has immediate openings for Service Advisors. We are looking for individuals who bring professionalism, strong communication skills, exceptional attention to detail, and a genuine commitment to outstanding customer service. Successful candidates demonstrate a positive attitude, a willingness to learn, and the ability to work effectively in a fast‑paced environment.

Service Advisors serve as the primary point of contact for our guests and play a key role in ensuring a seamless service experience. This position includes administrative responsibilities, cost estimating, repair order preparation, and maintaining accurate documentation of labor and time.

• Top pay in the area
• Flexible schedules, including 4‑day workweek opportunities
• Comprehensive training and growth opportunities
• Health, Dental, Vision, Disability, Life, Accident & Cancer insurance
• Paid Time Off and Holiday Pay
• 401(k) with company match
• Employee discounts on service, parts, and vehicle purchases

• Greet guests and initiate automotive service and repair processes
• Accurately identify vehicle performance concerns and service needs
• Contact assigned guests twice daily with status updates
• Verify warranty and service contract coverage
• Develop accurate estimates for recommended repairs
• Prepare and document repair orders
• Serve as the communication link between guests and Technicians
• Ensure Technicians understand customer needs and concerns
• Clearly explain recommended services and repair findings to guests

• High School Diploma or GED equivalent
• Valid, clean Wisconsin driver's license
• Proficiency in Microsoft Office
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong attention to detail and willingness to learn
• Ability to adapt in a fast‑paced environment
• Participation in E-Verify