Customer Service Operations Assistant

12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you’ll help streamline processes and provide vital support to enhance Customer Service operations.

Kenosha Branch
12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you’ll help streamline processes and provide vital support to enhance Customer Service operations.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

• Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations.
• Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation.
• Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support.
• Manage holiday calendars and systems, ensuring accuracy and timeliness.
• Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox.

• High school diploma or equivalent. Bachelor's degree preferred.
• 2+ years of customer service experience. Prior leadership experience is preferred.
• Proficiency in Microsoft Office.
• Strong communication, organizational and time management skills.

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

#CORP

#IN-PPCS

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://(Use the "Apply for this Job" box below). to learn more!