Box Office Clerk

Live music. Legendary venues. Unforgettable nights.

At Pabst Theater Group, we're more than a collection of historic theaters—we're where artists and audiences come together to create memorable experiences. As a Box Office Clerk, you'll play a key role in every guest's journey, helping fans secure tickets to the concerts, comedy shows, and special events they'll be talking about long after the curtain falls. Whether you're welcoming first-time visitors or longtime patrons, you'll be part of the team that brings the magic of live entertainment to life.

If you thrive in a fast-paced, people-focused environment and want a front-row seat to Milwaukee's vibrant arts and entertainment scene, we'd love to meet you.

PRIMARY

PURPOSE:

The Box Office Clerk is responsible for providing excellent customer service while efficiently handling ticket sales, reservations, and customer inquiries. This role requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment, especially during peak times.

MAJOR

DUTIES AND RESPONSIBILITIES:

Greets customers and provide information on showtimes, pricing, seating, and promotions.

Sells tickets in person, over the phone, or online using the ticketing system.

Handles cash, credit/debit card transactions, and issues receipts or tickets.

Resolves customer concerns or refers them to management when necessary.

Maintains a clean and organized work area.

Ensures accurate record-keeping of sales, refunds, and exchanges.

Assists with will-call tickets, shipped tickets, and group reservations.

Monitors ticket inventory and reports any discrepancies to management.

Follows opening and closing procedures of the box office.

Collaborates with front-of-house staff and management to ensure smooth operations.

Adheres to all safety standards.

Performs other duties as assigned MINIMUM EDUCATION AND EXPERIENCE

REQUIRED:

High School diploma or GED.One year of customer service, ticket sales, or clerical related work experience.

PREFERRED QUALIFICATIONS:

2 – 3 years of customer service experience.

Cash handling experience.

GENERAL SKILLS/

QUALIFICATIONS:

Strong interpersonal skills.

Ability to work with a wide range of people from diverse backgrounds.

Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.

Excellent verbal and written communication skills.

Ability to prioritize and manage multiple tasks and projects.

Strong knowledge of customer service procedures and principles.

Strong organizational skills with attention to detail.

Proficiency with Google Forms and Gmail.

Knowledge and interest in popular culture and live entertainment.

Strong work ethic.

Ability to work autonomously.

Work well with a team and work collaboratively

Strong time management skills.

Ability to work independently with minimal supervision and ability to be self-directed.

Willingness to take initiative.

PHYSICAL REQUIREMENTS:

Able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

Able to use close vision, distance vision, depth perception, color determination, and adjustment of focus.

Regularly required to stand for long periods of time, sit, walk, talk, and hear.

Occasionally required to bend, twist, climb, kneel and balance.

Occasionally required to use hands to grasp, reach and operate objects.

Must comply with any safety or PPE requirements.

Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.

WORK LOCATION(s):

Any Pabst Theater Group location within the metropolitan Milwaukee area.

SCHEDULE:

The majority of Pabst Theater Group events occur on nights and weekends. Must be available to work multiple shifts per week. Weekend and evening availability is strongly preferred. Hours are part-time and can vary dramatically from week to week depending on the season.

WORK ENVIRONMENT:

The work environment consists of historic buildings that host live music. While performing the duties of this job, the employee is primarily located indoors at Pabst Theater Group venues. Occasionally the employee is exposed to outside weather conditions if traveling between venues. The noise level in the work environment can range from quiet to loud, depending on the type of event (including but not limited to: concerts, comedy shows, book tours, etc.).

Conditions can include normal to low light conditions.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel is not typically required for this position.
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