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Customer Service Associate
Job in
Milwaukee, Milwaukee County, Wisconsin, 53207, USA
Listed on 2026-08-08
Listing for:
Hertz
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Provide first-contact resolution and customer interaction experience at the counter;
Serve as the Net Promoter Score liaison for the management team and communicate on performance actions related to NPS;
Analyze NPS results to determine causes and execute plans to improve guest satisfaction;
Coach and guide employees to understand customer needs and improve service quality;
Ensure corporate policies and procedures are administered and followed by all staff
Position Requirements
10+ Years
work experience
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