Administrative Assistant

On Bus Route? Yes, 18 HF (National/Greenfield)

Pay: Starting hourly rate $17-20 based on experience, with opportunities for advancement. Green Homeowners United, LLC offers a SIMPLE IRA retirement plan after $5,000 in earnings which has a 3% salary match.

Hours/Shift: First Shift, Monday-Friday, 8am-5pm

Duration/Usual Hours Per Week :
Full-Time, 30 to 40 Hours Per Week

Minimum Requirements of

Employer:

Education: High School Diploma/GED Equivalent Desired

Professional Licenses /

Certifications:

Strong computer skills and attention to detail

Duties and Responsibilities of the Job:

Submissions Administrative Assistant ("Assistant") is responsible for providing timely and detail-oriented office support to managers, other staff, and customers. Strong attention to detail, customer service, and data entry skills are required. The Assistant will provide excellent customer service, gather documents, review job notes and pictures, complete data entry into electronic forms, send and track forms for signatures, communicate with customers and partners on a regular basis, and maintain orderly records.

Additionally, the Assistant will be primarily responsible for gathering customer information, helping customers complete applications for funding opportunities, submitting work for funder approval, and requesting payment. In time, the Assistant will develop experience and expertise in building science topics and connect customers to funding opportunities (training provided).

Place outbound calls to customers and partners, answer phones, complete intakes, and route customer questions, provide customer service and follow up as needed
-Understand program processes and be able to explain to customers

Gather customer information and verifications to assist with process of rebate applications

Track customer applications from start to finish, provide timely updates to customers and other staff on progress and issues

Submit customer applications and proposed work for funder approval
-Request payment for work completed

Problem solve error and process issues

Assist with coordinating teams and assessors scheduling

Connect with Assessors and Electricians who perform home visits to determine the feasibility of different energy efficiency improvements

Work with GHU team to help determine customer eligibility for grant and/or program funding for improvements

Organize and keep files and data up to date and accurately stored
-Meet deadlines and clearly communicate with managers and third-party partners

Position Expectations

In addition to the above, Assistant will be expected to present oneself to clients and partners with the values set forth by Green Homeowners United: honesty, trust, promptness, reliability, entrepreneurialism and sustainability.

Further expectations include:

Maintain all equipment provided as required for proper usage, storage and protection
-Commit to continuing education for energy efficiency expertise

Meet deadlines and track all customers through the process

Help Green Homeowners United improve systems and find efficiencies
-Reliability and timely attendance are required. The office is on several bus routes. A personal vehicle is appreciated but not required.

Excellent computer skills with standard programs and ability to learn new programs and software with training

Critical thinking, interest in problem solving

Ability to organize tasks and files

Ability to meet deadlines

Communicate effectively and professionally with the team and customers
-Comfort speaking on the phone and in person with customers, co-workers and partners

Green Homeowners United exists to make it easier for homeowners and home buyers to improve their property with renewable energy, energy-efficiency retrofits and water saving opportunities; and we help people find fair financing to afford the carbon-cutting upgrades that normally would be out of reach. Our teams receive on the job training and advancement opportunities. We're also a proud union shop, providing health benefits, training programs for workers to expand their skills, and a pension for when they retire.