Automotive Service Advisor

Job Details

Job Location:

Lake Auto Group - MILWAUKEE, WI 53221

Salary Range: $50,000.00 - $ Base+Commission/year

Position:
Automotive Service Advisor

Experienced Service Advisors & Customer Service Professionals Welcome

Lake Chevrolet & Lake Ford | Milwaukee, Wisconsin

Build a Career with One of Wisconsin's Premier Dealerships

Experienced Automotive Service Advisors can earn $75,000–$150,000+ per year.

No Automotive Experience? No Problem. Paid Training Provided.

Whether you're an experienced Automotive Service Advisor looking for a better opportunity or someone with a strong customer service background ready to start a new career, Lake Chevrolet & Lake Ford want to meet you.

We've built one of Wisconsin's largest and busiest service operations, and we're looking for motivated professionals who enjoy helping people, solving problems, and delivering an exceptional customer experience.

Many of our top-performing Service Advisors began their careers in restaurants, retail, hospitality, banking, healthcare, and other customer-focused industries. If you have great people skills, we'll teach you the automotive business.

• Closed every Saturday & Sunday
• Closed on major holidays
• More time with family and friends
• Better work-life balance than most dealerships

• High-volume service departments...over 6,000 Repair Orders a month!
• Thousands of loyal customers...over 100 years in business!
• Busy appointment schedules every day
• Excellent earning potential
• Stable, year-round business

• Air-conditioned Service Drives & Repair Shops
• 41 Service Stalls at Lake Chevrolet & 47 Service Stalls at Lake Ford…88 total service stalls
• Over 50 factory-trained, certified technicians
• State-of-the-art diagnostic equipment
• Clean, modern facilities
• Efficient workflow designed for success

• Paid in-house training
• Paid Manufacturer training
• Ongoing professional development
• Supportive leadership team
• Promote-from-within culture
• Outstanding career advancement opportunities

As a Service Advisor, you'll serve as the primary point of contact between our customers and our service department.

• Greet customers professionally and create an outstanding first impression
• Listen carefully to customer concerns
• Prepare repair orders and maintenance recommendations
• Explain repairs and maintenance in an easy-to-understand manner
• Present estimates and obtain customer authorization
• Keep customers informed throughout the repair process
• Coordinate repairs with technicians and parts personnel
• Ensure repairs are completed efficiently and accurately
• Build long-term customer relationships based on trust and exceptional service

• Experienced Automotive Service Advisors
• Individuals with experience in:
  • Customer Service
  • Retail
  • Hospitality
  • Restaurants
  • Banking
  • Healthcare
  • Sales
  • Call Centers
  • Business Development

• Outstanding customer service skills
• Excellent communication abilities
• Strong organizational skills
• Positive attitude
• Professional appearance
• Ability to multitask in a fast-paced environment
• Strong work ethic
• Desire to build a long-term career
• Valid driver's license

Previous automotive experience is helpful but not required. We'll provide the training you need to succeed.

$60,000–$120,000+ annually

$40,000–$60,000+ annual

Competitive base salary plus performance-based bonus opportunities while you complete our paid training program.

• Anthem Blue Cross Blue Shield Health Insurance (Lake pays over 60% of the employee premium)
• Dental Insurance
• Vision Insurance
• 401(k)…