Guest Services Representative

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Full time Non Exempt - Hourly Milwaukee, WI, US

3 days ago Requisition

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

* Monday through Friday - 11:00 am to 7:30 pm. *

The reception station is staffed from 8:00 am to 7:00 pm and GSRs will work together as a team to ensure continuous coverage and to meet peak demands.

Incumbent will occasionally need to be available for overtime and/or provide flexibility during office hours to accommodate special events, peak demand, or staff shortages.

Job Purpose:

Our next Guest Services Representative will be responsible for providing the first point of contact for individuals entering the Wellpoint Care Network campus. The GSR coordinates front desk operations and provides administrative support to the CEO’s office by greeting visitors, answering phone calls, managing appointments, handling mail, and performing basic administrative tasks, ensuring a professional and welcoming atmosphere for all who enter the building.

Qualifications:

• HS diploma or equivalent required.
• Associate degree or some post-secondary education preferred.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• A valid Wisconsin Driver’s License not required but must have reliable transportation to and from the main office location.
• Must be able to perform the following functions: read, write, lift, walk, stand, sit, reach over shoulder and head, push and pull, repetitive bending and stooping, repetitive finger and wrist motion, repetitive use of arms, and ability to respond to telephones and other auditory stimulation.
• The employee must lift and/or move up to 30 pounds.
• Exhibits a high degree of professionalism in all aspects of practice; adheres to Agency’s code of conduct and expectations, policies, and safety standards.
• Ability to remain calm and professional when serving dysregulated or upset customers in person and over the phone.
• Knowledge of general office and customer service procedures.
• Maintains confidentiality and adheres to all HIPPA requirements.
• Continually seeks to improve the operation and process of the front desk area to increase efficiency and cost effectiveness.
• Understanding of customer service best practices and the ability to incorporate them into operations.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines;
  Self-motivated and able to work independently.

Duties:

Reception – Customer Service

• Customer Relations/First Contact/Front Line Representation of the Agency and first opportunity for visitors and clients to feel welcomed, safe and their needs attended to.
• Maintain professionalism at all times through verbal communication, manner and attire.
• Provide positive support, way finding, and communication to visitors and staff.
• Answer telephone in an…