Box Office Assistant

Position Summary

The Box Office Assistant carries out ticket sales and other transactions in person and by phone, is a point of reference for inquiries, and provides exceptional customer service. This part-time position requires a flexible schedule since evening and weekend hours are required. Hours include Thursdays with additional evenings and weekends on a rotating basis. The Box Office is open Monday-Friday from 12:00 to 5:00 pm, and one hour prior to performances.

• Conduct transactions via phone and in person, including ticket sales, gift certificates, donations, and Schauer School of the Arts class registrations.
• Develop a working knowledge of the theater’s layout, including ADA seating and wheelchair access, specific locations of different seating sections and their relative prices, etc.
• Keep up to date on Schauer Center’s events, website, services, and facilities in order to be able to respond knowledgeably and effectively to customer inquiries.
• Troubleshoot problems with online ticket sales, computers, and ticket printing (e.g. replacing ticket stock). Return phone messages in a timely manner; make reminder calls to patrons with tickets being held at WILL CALL. Provide excellent customer service; handle patron complaints/concerns while maintaining poise and a pleasant demeanor. Keep accurate records of all cash, check, and credit/debit card payments, balance individual cash drawer, and complete accounting reports when required.
• In absence of Box Office Manager: a) Supervise WILL CALL volunteer prior to performances; b) Print web sales, as needed; c) Offer additional administrative/reception support, including answering the main phone line.
• Filing, mailings, computer data entry, database maintenance, telephone calls, copying, cash handling, and general administrative/reception tasks as needed to assist staff members.

• High School diploma
• Sales/customer service experience preferred. Working knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.), email, and internet; familiarity with ticketing software a plus. Motivated, self-directed; strong administrative and communication skills.
• Teamwork, interpersonal skills, conflict/resolution, and the ability to develop good relationships with staff, volunteers, and patrons, working both as part of a team and independently. Enthusiasm and passion for the arts. Available to work evenings and weekends.