Customer Service Representative II

Brady Corp is looking for a Customer Service Representative to join our Electromark team. This position provides new and existing customers with the best possible service in relation to order entry, quoting, service requests and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

• Responsible for customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
• Through training and continuous learning opportunities, maintain a working knowledge for all products of the division, and major product lines for other divisions, to properly advise customers
• Identify problems and all relevant issues in straightforward situations, assess using standard procedures, and make sound decisions
• Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience
• Understand and contribute to company and department goals, missions, and philosophies by initiating ideas and demonstrating decision-making skills
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships
• Solve unique and complex problems that have a broad impact on the business
• Involved in process improvement through collaboration with peers, inter-company departments, and leadership

• Minimum of 2 years related experience in a fast-paced customer service environment
• Proven problem solving and communication skills with productive time management abilities
• Ability to understand and follow standard work procedures to make effective decisions independently and quickly adapt to a variety of job duties
• Commitment to superior customer service and ability to build cross-functional relationships
• Strong sense of personal and professional accountability
• Willingness to learn on-going manufacturing capabilities, Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization

Who we are:
Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries. Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation.

We help organizations make work safer, more productive, and more connected by transforming everyday critical information into actionable intelligence. Our end-to-end platform unites two powerful pillars:

• Identification Solutions:
  High-performance labels, safety signs, engineered materials, and rugged industrial printing systems.
• Intelligent Productivity Solutions:
  Industry-leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services.