Field Account Manager, Office-Based in Milwaukee or De Pere, WI

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Field Account Manager, Office-Based in Milwaukee or De Pere, WI (2384195)

Field Account Manager, Office-Based in Milwaukee or De Pere, WI - 2384195

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Field Account Manager is the field-based service owner responsible for the customer’s overall service experience with E&I United Healthcare. This role serves as a key liaison between customers, brokers or consultants, the Strategic Account Executive or Account Executive, the Centralized Service Team, and other internal business partners. The Field Account Manager monitors and trends service issues, supports timely resolution of escalated needs, and proactively educates customers and their employees on the tools, programs, services, and resources available to them as United Healthcare customers.

A major focus of this role is driving customer education, engagement, adoption, and effective use of United Healthcare digital tools, employer portals, member resources, wellness solutions, and service channels. The Field Account Manager also conducts open enrollment meetings, customer education sessions, and other engagement activities that help customers and members understand and use their benefits effectively.

This role is based in Milwaukee or De Pere, WI office with flexibility to work an office-based schedule, which is defined as four days onsite, and one day offsite per week.

• Own the field-level service experience by partnering with the Centralized Service Team and other matrix partners to ensure customer issues are resolved promptly, accurately, and in alignment with customer expectations
• Build and maintain solid relationships with internal service, operations, clinical, network, billing, eligibility, and account management partners to support consistent and effective customer experience
• Support the customer and/or brokers in resolving elevated customer service requests by coordinating research, facilitating customer consultations, and ensuring clear follow-through
• Facilitate regular customer partnership meetings to review issue trends, identify improvement opportunities, and keep customers informed of progress on open or recurring service needs
• Lead customer education and engagement efforts for United Healthcare tools, services, and resources, including employer portals, , member self-service tools, digital , reporting capabilities, wellness resources, and other available solutions
• Drive adoption and effective use of United Healthcare digital tools and service channels by providing training, best practices, usage guidance, and ongoing reinforcement to customers, brokers, and members as appropriate
• Maintain and share customer information related to service trends, issue resolution, portal adoption, myuhc engagement, wellness initiatives, education opportunities, and overall service improvement opportunities
• Participate in or support new business, finalist, renewal, and implementation presentations to represent the service experience or coordinate appropriate service-related partners to support the account team
• Establish and maintain solid customer relationships that support satisfaction, retention, and long‑term partnership
• Build and maintain broker and consultant relationships as needed, with primary accountability for customer‑facing service…