Office Coordinator

Office Coordinator / Family Recruiter

Rocketship is hiring for the position of Office Coordinator / Family Recruiter for a Rocketship school. This is a blended role that will support both school operations and family recruitment, with approximately 50% Office Coordinator responsibilities and 50% Family Recruiter responsibilities.

The Office Coordinator / Family Recruiter is the first point of contact for parents and students when they come to school, as well as a resource to the school community. This role also supports family recruitment, community outreach, and enrollment efforts by helping prospective families learn more about Rocketship Public Schools and supporting them through the enrollment process.

The Office Coordinator / Family Recruiter should always exhibit professionalism, treat people with respect, and be firm but compassionate in how they address the day-to-day challenges of a rigorous and purposeful school.

• Build strong working relationships with parents and families
• Create and maintain complete and current student cumulative files
• Enter student information into our student information system and keep this information up-to-date throughout the school year as enrollment or information changes
• Manage the attendance process including contacting absent parents on a daily basis
• Coordinate the school’s truancy process and communicate with parents as needed
• Administer Independent Study process for students with planned absences
• Collect doctor’s notes and excused absence notes from parents for absentee documentation
• Work with current parents to solve problems and prevent student attrition

• Support direct recruitment through community events, community canvassing, flyering, door knocking, and other outreach efforts
• Canvass within recruitment areas specified by the school or regional recruitment plan
• Support with phone calls, texts, and follow-up communication to new and prospective families
• Support prospective families through the enrollment process and help ensure a smooth handoff to the school operations team
• Assist with event planning and marketing for informational meetings, school tours, recruitment events, and community events
• Track recruitment activity in target areas and provide feedback to help refine recruitment plans

• Maintain emergency medical and contact information for all students
• Maintain complete and current immunization records for all students
• Administer basic first aid, distribute medication, maintain injury reports
• Be knowledgeable of all content in school safety binder, including emergency procedures
• Report all injuries and other school incidents to Human Resources
• Supervise students sent to the office for discipline and health reasons

• Collect payments from parents
• Manage collection of free/reduced-lunch application forms from all families during the school year
• Collect lunch and uniform sales money from parents and provide receipts for payments
• Assist in managing and reporting day-to-day facilities problems
• Execute responsibilities related to emergency situations as assigned by the Principal

• Act as intermediary to communicate written or oral information given by parents to the ISE team
• Ensure that all documents delivered or messages received are immediately given to ISE
• Maintain confidentiality regarding ISE students who receive special education services
• Partner with ISE Specialists on a school site to arrange IEP or ISE meetings

• Perform general clerical duties including answering phones, taking and distributing messages, sorting mail, supporting translation of documents from English to Spanish as needed, and preparing general correspondence
• Facilitate arrangements for school activities, logistics, teacher development, parent development, recruitment events, informational meetings, and other activities
• Provide support to the Principal and teachers as necessary
• Use automated telephone system to send out school information as necessary
• Act as an interpreter, when necessary, in whole-school functions and smaller meetings
• Ot…