Customer Service Technician- REMOTE Milwaukee, WI

Description

Position Overview:

Layer Zero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

• Perform startup, commissioning, service, and preventive maintenance on Layer Zero equipment, including:
  • Static transfer switches
  • Power distribution units
  • Remote power panels
• Provide technical support to customers on-site and remotely via phone and email
• Maintain accurate and timely service records in the Layer Zero system
• Respond to emergency service calls, including participation in the 24/7 support rotation
• Travel to customer sites across the U.S. and Canada as required
• Occasional weekend or holiday work may be necessary

• Experience servicing electrical power systems
• Strong electrical and electronic troubleshooting skills
• Ability to read and interpret diagrams and schematics
• Familiarity with PC-based programming of printed circuit boards
• Knowledge of electrical PPE and safety protocols
• Clean driving record

• Associate degree in an electrical discipline
• Military training in electronics or electrical systems

• Initial training conducted at Layer Zero headquarters in Aurora, Ohio
• Field service performed at customer sites throughout the U.S. and Canada

• Salary-based, non-exempt position
• Group health, dental, and vision insurance
• Competitive 401(k) match
• Generous paid time off
• Simplified travel expense reimbursement

Layer Zero Power Systems, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, marital status, ancestry, or veteran status, in accordance with applicable laws and regulations