Remodeling Service Manager

Mad City Windows & Baths, a Renuity Company

Mad City Windows & Baths, a Renuity Company, is part of a powerful network of seven of the most trusted home renovation companies in America. We are on a mission to revolutionize home improvement—making it faster, easier, and stress‑free. Our teams operate across 36 states and we value fresh perspectives from all backgrounds.

Earn up to $60,000/yr

• Competitive salary of $50k - $60k/yr
• Comprehensive benefits including medical, dental, and vision
• Consistent schedules and professional growth opportunities
• A respectful, forward‑thinking work culture

In this position, you will:

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
• Create detailed service tickets and parts lists.
• Order, track and keep reports on all service parts.
• Schedule servicing appointments.
• Communicate with Field Managers and Service Technicians for proper follow up on field issues.
• Keep employees up to date on new or old product issues.

• Previous Remodeling, Construction or Carpentry experience required
• Experience working with customers to solve problems
• Excellent communication skills
• Ability to multi‑task in a fast‑paced environment
• Basic computer skills

Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact H

If you have a question regarding your application, please contact