Automation Service Technician,(Entry Level Milwaukee​/Chicago Area

Job Description

The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory and nationally, on an as‑needed basis, utilizing appropriate tools, test equipment, and schematic diagrams. The ASE is a self‑starter who delivers a best‑in‑class customer experience while working remotely without direct supervision and capable of overnight travel on short notice.

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to KiestrA, Microbiology, Molecular, and LC/MS.
• Collaborate with service and support teams to drive field service revenue through billable offerings such as preventive maintenance and equipment moves.
• Lead customer expectations by communicating work performed and providing follow‑up plans if needed.
• Collaborate with customers to proactively schedule and complete system upgrades as needed.
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company‑issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition per policy.
• Demonstrate good judgment in utilizing the company credit card while adhering to expense levels within business guidelines.
• Travel up to 50% of time outside of home geographic area, including both scheduled and unscheduled visits with increased overnight stays for wide territories and occasional national travel.
• Participate in weekend/holiday on‑call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Maintain a professional appearance at all times.
• Must participate in vendor credentialing programs and complete vendor credentialing requirements to gain and maintain access to customer facilities; candidate must have a Real .

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or related disciplines.
• Understanding of electronics, electro‑mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and setup.
• Intermediate understanding of computer software operating systems and ability to interact with customer IT personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

• Expertise in Robotics.
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation.
• Knowledge of Lab Information Systems (LIS) and database management.
• A+, Microsoft or Cisco accreditation (advantageous) and understanding of basic computer security concepts and standard processes.
• Excellent verbal and written communication skills.
• Outstanding customer service and soft skills.
• Valid state‑issued Real r’s license with at least 3 years of driving history meeting BD's auto safety standards.

• Must lift 30‑40 lb objects from floor to chest level.
• Must turn manual sockets, crescent wrenches, and screwdrivers repeatedly over an 8‑ to 10‑hour day.
• Must sit, kneel, squat, bend, and stand repeatedly in an 8‑10‑hour period to assemble and repair instrument suites.
• Must push and pull objects weighing up to 70 lb.
• Must perform fine‑motor tasks while reaching over an 8‑10‑hour day.
• Must carry a 30 lb pack on back for up to 1 hour.
• Must drive distances up to 6 hours, including in adverse weather conditions.
• Must be able to climb portable ladders and step stools.
• May must wear respirator while servicing equipment; must pass fit test and annual spirometry.

$27.00 - $43.20 USD Hourly

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.