Technical Application Engineer

Location

Pewaukee, WI

The Technical Application Engineer supports the day‑to‑day operations of the Sales Engineers and Account Managers in promoting sales, securing orders, and providing quality service to our customers. They consult with customers on product and system applications, provide technical product support for branches and customers, evaluate new products, provide field trouble shooting assistance, assist customers with field programming of equipment, contribute to all aspects of customer training, and conduct product application assessments.

Essential Functions

• Provides technical, specific, or specialized product support for branches and customers.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Contributes to planning and sale of Border States’ products and services and supports the promotion of Border States’ agency and distribution lines.
• Contributes to in‑depth, technically difficult conversations with consultants, customers, and employees related to product technology and/or specifications.
• Provides customers with timely follow‑up on quotations, technical inquiries, and other requests.
• Provides continuous contact and interaction with customer’s engineering staff and consultants.
• Leads customer and Border States employee training on new and existing product lines and applications in the specified product areas.
• Maintains an in‑depth understanding of the assigned area.
• Works with a broad range of products and services.
• Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Provides field trouble‑shooting assistance, training, and information/documentation support.
• Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
• Performs product updates and new product launches for branches and customers as required.

Non‑essential Functions

• Attends and assists with trade shows and training programs as needed.
• Provides technical training and presentations for Border States personnel internal as well as external customers.
• May evaluate demo equipment and make suggestions for new products in specified product areas.
• Ensures existing product demos are functional and in good condition.
• Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
• Familiar with all relevant SAP processes to support order entry and management.

• 4‑year technical or engineering degree or equivalent experience required.
• Knowledge and technical competence in understanding of utility distribution and transmission systems preferred.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.

• Excellent customer service skills, including competence, accuracy, responsiveness, and engagement.
• Excellent interpersonal, written, and verbal communication and customer service skills preferred.
• Ability to effectively plan and organize.
• Excellent attention to detail and organizational skills.

Lifting from waist up to 100 lbs: neither required nor frequent, occasional lifts only. Ability to stand, sit, walk, bend, reach, grasp, and pivot as needed. Must travel frequently.

Employment may be contingent on successfully passing a criminal background check for all positions, a motor vehicle record (MVR) check for positions involving driving, and drug testing for all positions.

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!

Bonuses are awarded to employee‑owners upon the achievement of branch and company goals.

Border States is an equal opportunity employer. We value the diversity of all employees and will always be an equal opportunity employer.