Director of Technical Services

Overview

Position Title: Director of Technical Services

Reports To: President/Executive Producer

ROLE OVERVIEW

The Director of Technical Services is a senior leadership position responsible for overseeing the technical planning, staffing, execution, and ongoing development of Mindpool Live’s video production operations. This role ensures that all live events, concert productions, broadcasts, and video systems operate reliably, safely, and at the highest professional standard.

This leader manages technical staff, guides engineering workflows, oversees system design, and serves as a key strategic partner to Mindpool Producers and Account Managers. They will be accountable for advancing technical solutions, elevating production quality, and maintaining a culture focused on innovation, preparedness, and exceptional client service.

Technical Leadership & Execution:

• Direct the technical execution of all Mindpool Live productions, ensuring crews, gear, and workflows are fully prepared and aligned with project goals.
• Lead all aspects of pre-production technical planning including system design, signal flow diagrams, engineering plans, and crew requirements.
• Supervise and guide engineering and technical crew (internal staff, engineers, A/V specialists, and freelancers) in shop and on location during show prep, load-in, setup, rehearsal, show execution, and strike.
• Oversee live show operations and provide real-time engineering leadership, including troubleshooting switchers, cameras, LED systems, projection, playback, comms, and networking.
• Ensure all productions adhere to established quality standards, redundancy requirements, safety practices, and professional engineering protocols.
• Debrief with production and technical teams to identify opportunities for workflow improvement.
• Provide post-show reports including technical notes, equipment failures, and suggested upgrades.
• Collaborate with Mindpool Producers and Account Managers to translate creative concepts into actionable technical plans and workflows.
• Conduct technical “advances” with artists, tour managers, festivals, production companies, and corporate clients to clarify expectations, deliverables, and technical compatibility, and ensure on-site readiness.
• Provide on-location leadership and serve as a technical point of contact for clients, ensuring smooth communication and professional representation of Mindpool Live.
• Oversee configuration, maintenance, and long-term development of company production systems, including multi-camera flypacks, LED walls, projection systems, playback solutions, streaming kits, comms, and networking infrastructure.
• Audit and optimize signal flows, routing, redundancy, and overall engineering efficiency across Mindpool Live’s systems.
• Lead innovation initiatives—researching, testing, and implementing new technologies to strengthen Mindpool Live’s competitive edge.
• Collaborate with engineering staff to schedule repairs, preventative maintenance, updates, and equipment certifications.
• Directly supervise all internal video engineering and technical staff, providing coaching, feedback, evaluations, scheduling, and conflict resolution.
• Identify or develop training programs to elevate technical crew skills, as needed.
• Promote a culture of preparedness, accountability, and professional conduct on-site and in the shop.

• Manage vendor relationships, negotiate equipment rentals, and coordinate third-party technical resources, as needed.
• Oversee equipment inventory accuracy, tracking, and long-term planning using Flex Rental Systems or similar platforms.
• Participate in annual budget planning, technical expenditures, and equipment procurement strategies.
• Maintain proper documentation of workflows, system configurations, engineering standards, and safety procedures.

• 7+ years of experience in live event production, broadcast engineering, or technical production management.
• Advanced working knowledge of video systems including multi-camera workflows, IMAG, LED processing, projection systems, switching, playback, signal routing, and live streaming platforms.
• Experience leading…