Event Staff

Event Staff# Event Staff Milwaukee, WI 53203## Overview Salary Range $18.10 - $18.10 Hourly Position Type Part Time Category Event  Staff## Description##### Join the team that helps bring Milwaukee’s live entertainment scene to life. At
** Pabst Theater Group**, our
** Event Staff
** are at the heart of every concert, comedy show, and special event—creating memorable experiences for thousands of guests each night. Whether you’re welcoming fans, assisting patrons throughout the venue, or helping maintain a safe and energized atmosphere, this role is perfect for someone who thrives in fast-paced environments, enjoys working with people, and wants to be part of unforgettable nights in some of the city’s most iconic venues.

If you’re reliable, team-oriented, and passionate about live events, we’d love to have you on our crew.### PRIMARY

PURPOSE:

The Event Staff position is a key customer service and operational role at Pabst Theater Group (PTG) events, whose duties include facilitating patron entry, re-entry, and departure from events, guiding patrons to relevant locations within each PTG venue, assisting patrons with ticketing issues, setting up and tearing down of seated events, and other assigned duties.  MAJOR

DUTIES AND RESPONSIBILITIES:

* Provides quality customer service to all PTG patrons and clients.
* Scans physical or digital AXS tickets.
* Facilitates & monitors patron re-entry.
* Guides patrons to various destinations in PTG venues including seat locations, as well as to any bars, restrooms, Box Offices, staircases, elevators, merchandise stands, popcorn stands, & other relevant locations within each venue.
* Assists in proper set up, arrangement, and tear down of Front of House seating or tables at General Admission or Private Event venues where seating/tables are required for an event, labeling, inventory, etc.
* Cleans public-facing spaces at Vivarium, weddings, and private events; including clearing tables, picking up trash, emptying trash and recycling bins, sweeping or mopping floors, and any other cleaning duties assigned by a supervisor
* Operates Coat Check at each venue (when offered to patrons).
* Knows and follows all safety rules, such as safe work practices, and standard operating procedures.
* Adheres to company safety policies and procedures at all times.
* Other job duties as assigned.## Qualifications

MINIMUM REQUIRED

EDUCATION AND EXPERIENCE:

* High School Diploma or GED.
* 1 year of customer service experience.

PREFERRED QUALIFICATIONS:

* 2 - 3 years of customer service experience. GENERAL SKILLS/

QUALIFICATIONS:

* Strong interpersonal skills.
* Ability to work with a wide range of people from diverse backgrounds.
* Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
* Excellent verbal and written communication skills.
* Ability to work well with others.
* Extensive knowledge of customer service procedures and principles.
* Organized with attention to detail.
* Community-minded.
* Proficiency with Google Forms and Gmail.
* Knowledge and interest in popular culture and live entertainment.
* Other general qualities would include strong work ethic and organizational skills, ability to work autonomously and strong analytical-thinking skills.

PHYSICAL REQUIREMENTS:

* Able to lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.
* Able to use close vision, distance vision, depth perception, color determination, and adjustment of focus.
* Regularly required to stand for long periods of time, walk, talk, and hear.
* Occasionally required to bend, twist, kneel and balance.  And occasionally required to use hands to grasp, reach and operate objects, tools, or controls. Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.  WORK LOCATION(s):  Any Pabst Theater Group location within the metropolitan Milwaukee area.

SCHEDULE:

The majority of Pabst Theater Group events occur on nights and weekends. Consistent availability during these times is essential for any Event Staff employee, however, scheduling is generally flexible to accommodate employee needs.  WORK ENVIRONMENT:  The work…