Senior Crew Lead - Updated

Bars & Rec Employment Opportunity:
Senior Crew Lead - Updated

Posting Date:
Monday, July 20, 2026

Contact:

Overview

Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, North South Club, Splash Studio, and The New Fashioned.

• Amped offers private suite karaoke and event space, perfect for creative meetings and special events.
• AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing.
• Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more.
• Nine Below introduces a fun, team-oriented twist on indoor miniature golf.
• North South Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes.
• Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe.
• The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District.
• Slingshot Bar is the world’s first indoor slingshot arena paired with a full bar. Located in West Allis, Wisconsin.

Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella.

At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests.

Job Description

Senior Crew Leads (SCLs) are integral leaders within our operations team and play a key role in the day-to-day success of the company. Working closely with Hospitality & Operations Managers (HOMs), SCLs support the tactical execution of service and ensure high operational standards are upheld. When an HOM is not on site, the SCL is the highest-ranking team member and is expected to lead the shift with confidence, professionalism, and sound judgment.

While SCLs do not oversee functions such as scheduling, hiring, or formal discipline, they are considered part of the leadership pipeline and are actively being developed for future managerial responsibilities. They are expected to lead by example, provide coaching and support to the team, and model strong decision-making under pressure. SCLs also receive ongoing mentorship from the Senior Operations Manager (SOM), Senior Hospitality & Training Manager (HTM), and HOMs to build their leadership and operational skillset.

In addition to leadership duties, Senior Crew Leads are fully trained in and expected to execute all responsibilities of the Crew Member and Crew Lead roles.

Senior Crew Lead Primary Responsibilities Include

• Serve as the key holder, ensuring the secure opening and closing of the facility while maintaining operational excellence in accordance with Bars & Rec standards throughout each shift.
• Provide leadership and supervision to employees during daily operations and special events, acting as the senior onsite authority.
• Act as the primary onsite liaison for client needs and custom event coordination, facilitating seamless communication and execution.
• Effectively delegate tasks to Crew Members (CMs) and Crew Leads (CLs), offering hands-on support and guidance to optimize team performance.
• Cultivate a positive, collaborative, and motivated team environment that prioritizes continuous improvement and exceptional guest satisfaction.
• Deliver outstanding guest experiences through warm greetings, personalized guidance, and prompt, professional resolution of concerns.
• Proactively identify and resolve operational challenges to ensure smooth and efficient facility functioning.
• Enforce and oversee employee floor plans and company policies, holding…