Cash Application Coordinator

A cash applications coordinator is responsible for applying payments accurately to customer accounts, performing analysis of payment histories and account reconciliations. In addition, this role will reconcile customer balances with focus on resolving payment discrepancies, conduct research for unidentified customer accounts and/or over‑payments.

This position will also have regular interaction with the credit, collection & billing departments within our team, inclusive of on‑shore and off‑shore resources.

The candidate takes ownership and creates solutions and enjoys working “hands‑on” in a high‑volume, fast‑paced work environment.

• Handling live checks, credit card charges, wire transfers, electronic lockboxes, and daily cash.
• Compiles, batches and applies customer payments to customer accounts.
• Contacts customers when necessary to determine proper payment application.
• Maintains customer files and all related information in computer system.
• Research & process customer duplicate payment, credit card declines and erroneous payments; processing write‑offs & credit‑memos according to our internal controls.
• Complete research and posting of unidentified customer payments.
• Assists with questions regarding balancing problems with the cash report.
• Responsible for partnering with IT, customers, sales, billing, credit, collections and off‑shore resources to research and resolve payment processing issues, including next‑level escalations or assistance.
• Assist in the month end processes as needed.
• Performs other related duties and participates in special projects as assigned.

Other accountabilities as assigned.

• High School diploma or equivalent.
• OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.
• Strong written and verbal communication skills, with ability to effectively communicate across departments & multiple levels of management.
• Cash Application Processing for Credit Card payments or Accounts Receivables experience preferred.

• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Proficient knowledge of technology to include computers and software programs such as MS Office word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
• Strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
• Ability to work independently and exercise judgment in completing assignments with limited supervision.

Manpower Group is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. Manpower Group is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non‑merit‑based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact talent for assistance.

Job: Contractor

Organization: Manpower Group

Title: Cash Application Coordinator - Contract

Location: WI‑Milwaukee

Requisition : 0034284