Investor Services Associate

Responsibilities

• Process and maintain investor registers and documentation for the funds we administer.
• Ensure that existing and prospective investors meet eligibility, compliance and anti‑money laundering ("AML") guidelines when processing investor‑related transactions such as subscriptions, redemptions, transfers and re‑registrations.
• Reconcile trade information against clients’ expected transactions and monies received from investors.
• Write and orally correspond with the fund and investors regarding AML documentation and transactions.
• Work closely with the legal/compliance team as needed.
• Serve as a resource for client and investor inquiries regarding their transactions and documentation outside of the trade processing cycle.
• Maintain a basic understanding of USBFS Alternative Investment ("AI") business, core services of AI and ancillary products and services provided to the AI client base.
• Provide monthly investor services data in SOC1 checklists for applicable funds.
• Address investor inquiries/requests:
  • Ensure all investor queries and requests are received from authorized individuals.
  • Respond to investor/client queries promptly.
  • Process requests for investor statements.
  • Process requests/updates for transaction activities.
  • Process fund related performance requests.
  • Facilitate completion of investor audit requests.
• Process capital activity: subscriptions, redemptions and transfers; coordinate the collection of fully executed documents with investors; collect and review all appropriate Tax/FATCA documentation from investors; collect and review all appropriate AML/KYC documentation from investors.
• Report: distribute investor reports (Investor Statements, Contract Notes, Capital Call Notices, Distribution Notices); distribute client reports (Capital Activity Reports, Audited/Unaudited Financial Statements, Investor Letters, Schedule K‑1’s); review incoming subscription funding from investors; prepare wire transfers to prime brokers and investors.
• Understand policies and procedures of the AI department, information flow through the various AI systems, and how to use the relevant systems.
• Communicate information carefully to manage client relationships, actively listen to obtain information and understand client needs, and produce clear, professional, and grammatically correct written correspondence.

• Basic Qualifications:
  • Bachelor’s degree in Accounting, Finance or a business‑related field, or equivalent work experience.
  • Two to five years of related experience, preferably in portfolio/partnership accounting.
• Preferred Skills /
  
  Experience:
  • Strong attention to detail.
  • Effective verbal and written communication skills.
  • Ability to manage multiple tasks/projects simultaneously while meeting deadlines.
  • Ability to perform research and analysis.
  • Strong knowledge of Microsoft Office – Word, Excel, Outlook.
  • Ability to work independently with minimal supervision while participating in a team environment.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability; pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $66,640.00 – $78,400.00

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Posting may be closed earlier due to high volume of applicants.