Issue Management Coordinator - Wealth, Corporate & Institutional Banking

Job Description

The Issue Management Coordinator is responsible for working closely with key stakeholders in the business line within Wealth, Corporate, Commercial and Institutional Banking (WCIB) and throughout the enterprise to effectively execute the Issue Management program.

• Responsible for working with key partners to ensure the appropriate corrective actions are outlined and address the issue and root cause
• Responsible for ensuring all corrective actions are executed properly in accordance with the Enterprise Issues Management Policy for all assigned issues. (
  
  Note:
  
  All evidence must be retained and captured as part of issue closure.)
• Independently validate issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable
• Conduct an independent and comprehensive review of business-provided evidence to assess whether assigned issues have been fully remediated and are ready for closure. This may also include performing detailed validation testing to confirm that the related process or control is designed appropriately and operating effectively.
• Provide credible challenge of evidence (including data extractions) and provide business line partners and Senior Management with accurate information supporting that assigned issues have been appropriately resolved prior to issue closure
• Responsible for writing detailed memos for assigned issues that clearly articulate the corrective actions taken by the business to address the root cause and the results of WCIB Issue Management validation and sustainability testing can be easily followed and clearly understood to a reader
• Ensure accurate and timely updates of ARCHER/CIT fields for all assigned issues based on policy and program requirements.
  
  Note:
  
  Enterprise/Senior Business Line reporting comes from ARCHER/CIT data fields
• Work closely with WCIB Business Unit Risk Officers (BURMs) and business line partners to address matters of concern and ensure issues are remediated in a timely manner
• Ensure timely monitoring and tracking of assigned issues in order to meet established issue closure date. (
  
  Note:
  
  Issues cannot be extended once opened unless for specific cause and approved by Senior Managers)
• Proactively manage milestone target dates in order to drive closure of issues and escape quickly if milestones are at risk (includes both business and WCIB Issues Management owned milestones)
• Provide weekly and monthly written updates regrading status of assigned issues, as requested for established reporting routines, which are shared with senior business line leaders
• Work on Issues from all Issue Sources (including self-identified, SLOD-sourced, Regulatory-sourced, and Audit-sourced) aligned to applicable business lines (Wealth Management, WCIB Chief Risk Office, WCIB Product and Technology groups, and US Bancorp Advisors)
• The Issue Coordinator may be requested to assist business line groups, BURMs, and Issue Managers in vetting operational risk events as they are reported to determine if they meet applicability to Enterprise Issues Management Policy based on established policy and program time frames

• Six or more years of applicable experience
• Bachelor’s degree, or equivalent work experience

• 6+ years experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit), preferably in financial services or similar industry
• Relevant certifications (CPA, CIA, CISA, etc.)
• Working knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Wealth, Corporate, Commercial and Institutional Banking Business Units
• Working knowledge of risk management practices, programs, and issue management processes
• Thorough understanding of Enterprise Issue Management Policy and Program requirements or the ability to read policies and grasp requirements relatively quickly
• Ability to work in a dynamic environment and manage multiple assignments, requests/emails, tasks, projects and deadlines simultaneously often within compressed time frames
• Self-motivated,…