Investor Services Associate

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Investor Services department is responsible for the accurate processing and maintenance of investor registers and documentation for the funds we administer. Associates ensure that existing and prospective investors meet eligibility, compliance and Anti‑Money Laundering (“AML”) guidelines when processing investor‑related transactions, including subscriptions, redemptions, transfers and re‑registrations, as well as the generation and distribution of confirmations. They reconcile trade information against clients’ expected transactions and monies received from investors, and correspond orally and in writing with the fund and investors regarding AML documentation and transactions.

Associates support the legal and compliance team as needed and provide resources for client and investor inquiries regarding transactions and documentation outside the trade processing cycle. They support monthly investor services data in SOC 1 checklists for applicable funds.

• Process and maintain investor registers and documentation for the funds we administer.
• Ensure existing and prospective investors meet eligibility, compliance and AML guidelines when processing investor‑related transactions including subscriptions, redemptions, transfers and re‑registrations.
• Generate and distribute confirmation documents to investors.
• Reconcile trade information against clients’ expected transactions and monies received from investors.
• Correspond via written and oral communication with funds and investors regarding AML documentation and transaction status.
• Provide assistance to client and investor inquiries regarding their transactions and documentation outside the trade processing cycle.
• Support the legal and compliance team as needed.
• Perform monthly reporting of investor services data in SOC 1 checklists for applicable funds.
• General Investor Services:
  • Receive and respond to investor queries and requests from authorized individuals.
  • Respond to investor/client queries promptly.
  • Handle investor statement requests.
  • Update on transaction activities.
  • Process fund related performance requests.
  • Facilitate completion of investor audit requests.
• Capital Activity:
  • Process subscriptions, redemptions and transfers; resolve discrepancies with internal and external groups.
  • Coordinate collection of fully executed documents with investors.
  • Collect and review all appropriate Tax/FATCA documentation from investors.
  • Collect and review all appropriate AML/KYC documentation from investors.
• Reporting:
  • Distribute Investor Reports such as Investor Statements, Contract Notes, Capital Call Notices and Distribution Notices.
  • Distribute Client Reports including Capital Activity Reports, Audited and Unaudited Financial Statements, Investor Letters and Schedule K‑1s.
• Cash:
  • Review incoming subscription funding from investors.
  • Prepare wire transfers to primary brokers and investors.
• Additional responsibilities:
  • Understand policies and procedures of the AI department.
  • Understand information flow through various AI systems.
  • Use the AI system tools specific to the job function.
  • Communicate carefully to manage client relationships.
  • Actively listen to obtain information and understand client needs.
  • Provide clear, professional, and grammatically correct written correspondence.

• Bachelor’s degree in Accounting, Finance or a business‑related field, or equivalent work experience.
• Two to five years of related experience, preferably in portfolio/partnership accounting.

• Strong attention to detail.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and projects…