Associate Director, Technical Lead, PMA Services

Associate Director, Technical Lead – PMA Services

At Russell Investments, we strive every day to improve financial security for people. As part of the US Advisor and Intermediary Services (AIS) Personalized Solutions team, you will join a collaborative and client-focused group committed to delivering high-quality outcomes for advisors and investors.

As an Associate Director, Technical Lead – PMA Services, you will serve as the subject matter expert for onboarding and servicing within the Personalized Managed Accounts (PMA) program. This role is a blend of functional leadership and hands-on execution, focused on optimizing processes, resolving complex issues, and supporting relationships between Russell Investments, financial sponsor firms, and our platform provider.

Success in this role requires strong problem-solving capabilities, clear communication, and the ability to collaborate effectively across internal teams and external partners.

Your

Core Responsibilities:

• Serve as the technical subject matter expert for PMA onboarding and servicing processes
• Evolve the PMA onboarding and servicing team to incorporate an industry leading client experience
• Partner with the PMA Services team lead and drive continuous improvement efforts to streamline, automate, and enhance onboarding workflows
• Design, document, and communicate complex onboarding and account maintenance processes
• Partner cross-functionally with PMA Services, Sales, Trading, and Operations teams to drive efficiency and consistency
• Act as the primary liaison between Russell Investments, platform providers, and broker/dealer partners
• Troubleshoot and resolve complex onboarding and servicing issues across stakeholders
• Provide technical leadership on escalated or non-standard account onboarding cases
• Develop, maintain, and update onboarding and maintenance documentation, forms, and procedures
• Support financial advisors with onboarding and account maintenance through proactive communication (phone and email), as needed
• Collaborate with the PMA Services Manager to ensure accurate and up-to-date process documentation

Your Expertise:

• BS / BA degree. Accounting, Business, Finance, preferred.
• Licenses preferred – Series 7, and 66.
• Separately Managed Account knowledge is a plus
• Previous experience within financial industry
• Previous experience in an operational capacity with account openings, transactions, etc.
• Proficiency with Microsoft Office suite
• High attention to detail
• Solves and analyzes problems effectively, with a process for decision making.
• Evaluates problems via systems thinking, sees downstream affects, identifies future implications across a process to help prioritize solutions.
• Ability to communicate clearly and build trusted relationships with others.
• Ensures the (external or internal) client's perspective is a driving force behind their decisions and actions.
• Demonstrated ability to be a collaborative team player with the ability to interact well with all levels of internal and external personnel and adapt to rapidly changing requirements.

This role is not eligible for employment-based immigration sponsorship. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Russell Investments is committed to providing equal employment opportunities for all associates and employment applicants regardless of race, religion, ancestry, creed, color, gender, age, national origin, citizenship status, disability, medical condition, military status, veteran status, marital status, sexual orientation, past or present unemployment status, or any other characteristic protected by law.