Collections Manager

The role

Job Summary

The NORAM Collections Manager will have the outstanding opportunity to craft and refine our collections processes. This vital role ensures the financial health of the business by improving cash flow and reducing bad debt. You will develop and successfully implement effective collection strategies, collaborate with dedicated regional teams, and maintain positive relationships with our valued customers.

This role requires a problem solver that takes initiative with proven analytical and interpersonal skills for growing in a multifaceted and multicultural environment. You will play a key role in leading the existing Collections team based in our Finance Shared Service Center, ensuring adherence to financial controls, and contributing to the efficient operation of the department.

Software One is an AI‑forward company. We actively use AI across our business to improve productivity, decision‑making, and outcomes – and we are intentional about hiring people who are curious, hands‑on, actively apply AI, and lead by example as technology continues to evolve.

• Develop and implement world‑class collection strategies to improve cash flow and minimize bad debt.
• Supervise and analyze collections processes and results to ensure continuous improvement and detailed execution.
• Collaborate with regional collections and sales teams to share standard methodologies, ensuring consistent and optimized processes.
• Cultivate effective communication and problem‑solving by building positive relationships with key customers, collaborators, and team members.
• Ensure strict compliance with all relevant legal and regulatory requirements in various markets.
• Prepare regular reports and presentations for management regarding the status and performance of collections activities.
• Resolve and address any potential risks in the collections process to ensure risk mitigation and positive audit outcomes.
• Enlist the support of cross‑functional teams across regions, product areas, and functions.
• Lead a team of professionals and/or supervisors, holding them accountable for their performance and results.
• Adapt departmental plans and priorities as needed to address resource constraints or operational challenges.

Travel Estimated: 10%

• Bachelor's degree in Business Administration, Finance, or a related field
• Proven experience in Collections management with at least 5 years in a leadership or managerial role
• Strong leadership abilities, with experience managing teams and ensuring the achievement of departmental goals
• Solid understanding of financial processes, procedures, and reporting standards
• Proficiency in accounting software and financial tools (e.g., ERP systems, Excel)
• Excellent problem‑solving and analytical skills, with the ability to address operational challenges effectively
• Strong communication skills to provide guidance and support to the team and collaborate with other departments
• Ability to manage resources effectively and adapt plans to address operational needs
• Strong analytical skills and experience with Collections software and tools
• Excellent communication and negotiation skills
• Ability to thrive in a dynamic and multicultural environment

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

• Improve cash flow and collections performance by reducing DSO, meeting cash collection targets, and maintaining strong collection effectiveness.
• Reduce aged receivables and bad debt exposure through proactive overdue account management, disciplined write‑off controls, and accurate risk forecasting.
• Strengthen collections processes, reporting, and controls by improving dispute resolution, invoice‑to‑cash efficiency, audit compliance, and forecast accuracy.
• Lead a high‑performing collections team while building strong…