Business Technology Analyst CategoryBanking OperationsJob IdLocationMilwaukee, WI, United StatesPosting

Transfer Agent

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank Global Fund Services (GFS) offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks.

As a Transfer Agent, we act as liaison and provide service to over 200 mutual fund companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service to our growing group of high profile clients and their shareholders. Efficient and detail oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.

Job Description:

• Maintain, update, and administer the internal mutual fund application (Fund Source), ensuring accurate and timely data is available for customer processing and servicing
• Review and interpret fund literature to support routine audits and the setup of new mutual funds, ensuring data accuracy and alignment with operational standards
• Manage and update information for both standard and complex fund families, applying strong attention to detail and sound judgment
• Process and complete requests received through a shared team mailbox within required turnaround times (typically next business day), including:
  • Uploading and organizing documentation
  • Interpreting and entering fund data into systems
  • Applying established department standards and controls
• Review, verify, and approve work completed by team members to ensure accuracy, consistency, and compliance with procedures
• Effectively prioritize daily workload to meet established performance expectations and deadlines
• Lead and support projects focused on enhancing Fund Source, including adding new data and performing cross-fund audits
• Serve as a reviewer and contributor in maintaining and updating team procedures, work instructions, and tools
• Participate in initiatives that promote continuous improvement, operational risk awareness, and process efficiency
• Actively contribute to a collaborative team environment focused on employee engagement and high-quality service delivery
• Perform additional duties and responsibilities as assigned

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• One to two years of direct experience, or three to five years of related experience

Preferred Skills/

Experience:

• Proficient computer skills, especially Microsoft Office applications
• Intermediate knowledge in the Mutual Fund Industry.
• Minimum of two years' experience in Mutual Fund Operations.
• Ability to research and analyze information.
• Established interpersonal, verbal and written communication skills.
• Ability to perform multiple tasks in a dynamic working environment with minimal supervision.
• Ability to work as part of a project/team
• Experience with creating electronic files, converting documents to.pdf file formats, uploading documents and document scanning.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term…