Mutual Fund SpecialistCategorySales & Relationship ManagementJob Id2026-0022448LocationMilwaukee, WI, United

Job Opportunity At U.S. Bank

Join a fast-paced operations team responsible for processing complex mutual fund transactions, including account setup, purchases, redemptions, exchanges, and account maintenance. This role works directly with shareholders, institutional clients, and broker/dealers to resolve inquiries, research account requests, and ensure accurate transaction processing. The ideal candidate is detail-oriented, customer-focused, and committed to maintaining compliance with SEC regulations and internal policies while delivering exceptional service.

Job responsibilities include:

• Responsible for the analysis and processing of a variety of complex mutual fund transaction requests for mutual fund companies and their shareholders; including new account set ups, purchases, redemptions, exchanges, and account maintenance within client standards for productivity and accuracy.
• Provides and responds to telephone inquiries from existing shareholders, institutional clients, and broker/dealers regarding transaction requests and specific account information.
• Analyzes and enters trade cancellations, account corrections, dividend and capital gain corrections, check stops and rebooking trades due to pricing errors. Processes conversions, de-conversions and fund liquidations.
• Researches shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures.

Basic qualifications:

• Associate's or Bachelor's degree in business or related field, or equivalent work experience
• Minimum two years of related work experience, such as accounting/financial transactions and customer service

Preferred skills/experience:

• Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines
• Ability to perform multiple tasks in a dynamic working environment with minimal supervision
• Excellent verbal and written communication skills
• Proficient mathematical and computer skills
• Excellent customer service skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00