Director of Fraud Operations

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Lead Associated Bank's enterprise fraud prevention and detection strategy, helping protect our customers, colleagues, and the bank from evolving fraud threats. This role oversees fraud monitoring, controls, tool optimization, and loss prevention while partnering across the organization to strengthen risk management and customer experience. You'll have the opportunity to shape strategy, lead a high-performing team, and drive meaningful impact across the bank.

• Lead the bank's fraud prevention and detection program, including monitoring, decisioning, and fraud loss mitigation strategies.
• Develop and execute the fraud program roadmap, governance framework, policies, and operating practices.
• Analyze fraud trends, risks, and regulatory expectations to strengthen controls and reduce losses.
• Optimize fraud tools, rules, and detection strategies to improve effectiveness and reduce false positives.
• Partner with business, operations, disputes, and financial crimes teams to drive a coordinated fraud risk approach.
• Influence enterprise initiatives by ensuring fraud risks and controls are considered throughout design and implementation.
• Monitor key performance indicators, loss metrics, risk assessments, and program effectiveness to support informed decision-making.
• Build and develop a high-performing team through coaching, succession planning, and talent development.

Required

• Bachelor's degree in Risk, Compliance, Audit, or a related field, or equivalent experience
• 10+ years of experience in fraud risk management, financial crimes investigations, or related risk/compliance functions within financial services
• 5+ years of leadership experience managing teams or providing oversight in fraud, investigations, or risk functions
• Strong knowledge of fraud prevention, detection, monitoring, and control frameworks

• Master's degree
• CAMS, CFE, or other financial crimes-related certification
• Experience leading fraud strategy, tool optimization, and enterprise-wide fraud initiatives
• Strong understanding of regulatory expectations and industry best practices

At Associated Bank, you'll join a collaborative organization that values innovation, integrity, and continuous growth. We invest in our colleagues through leadership development, career mobility, and opportunities to make a measurable impact on the communities and customers we serve.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused
  
  Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

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Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise…