Financial Aid Specialist

Overview

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs.

We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC c.edu.

Under the supervision of the Financial Aid Supervisor for Student Services, the Financial Aid Specialist provides comprehensive advising to current and prospective students regarding available financial aid programs and application procedures. This position supports students throughout the financial aid process, helping them navigate often complex eligibility requirements, forms, and deadlines. Assists with the administration and processing of aid to ensure timely and accurate awarding.

The role works closely with a diverse student population, including individuals from a wide range of cultural, socioeconomic, and educational backgrounds. The role requires a strong commitment to equity and student success, as well as the ability to communicate clearly and compassionately while guiding students through challenging and often unfamiliar processes. Work is detailed and diversified requiring professional judgment, analysis of individual circumstances, and decision‑making in alignment with established policies and procedures.

General supervision is used only for problems or unusual conditions. Works both independently and with staff in a teamwork approach.

• Financial Aid Advising: Guides students on educational related financial matters including budget planning, their rights and responsibilities related to financial aid, including terms and conditions of aid programs and repayment obligations, and related financial aid options. Supports students through in‑person appointments and drop‑ins, virtually through Zoom and other platforms, and timely email responses.
• Student Support and Application Guidance: Explains financial aid procedures, eligibility requirements, and deadlines to ensure students understand the full application process. Provides guidance to students as they complete the Free Application for Federal Student Aid (FAFSA) and required follow‑up documentation and also provides guidance to students in completing applications for various types of financial aid, including federal and state grants, loans, scholarships, and work‑study programs.
  
  Troubleshoots problems with FAFSA submission and student portals.
• Recordkeeping and Compliance: Maintains accurate records, generates reports, and remains up‑to‑date with Department of Education regulatory changes. Reads and interprets regulations relevant to Title IV student financial aid assistance programs. Conducts federal verification processes in compliance with regulatory requirements, ensuring accuracy and completeness of student financial aid files. Guides students on Satisfactory Academic Progress (SAP) standards and guides them through the appeal process to help maintain their eligibility for federal student aid.
• Outreach and
  
  Education:
  
  Represents the MATC Financial Aid Office at outreach events, workshops, and orientation sessions, including high school visits and community events. Delivers presentations on financial aid processes and promotes financial wellness resources.
• Problem Solving and Communication: Reviews and evaluates complex student situations, including provisional independent…