Manager, Financial Operations

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Full Time Milwaukee, WI, US

4 days ago Requisition

About Health Payment Systems, Inc. (HPS/Pay Medix) Health Payment Systems, Inc. (HPS/Pay Medix), is redefining how people access and pay for healthcare. We bring together provider networks, payments and financing, and industry partners to remove financial barriers and simplify the healthcare experience for everyone involved.

Our team is solving one of the biggest challenges in healthcare: the flow of money and information between providers and consumers. The work we do improves access, reduces financial stress, and is reshaping how healthcare works at its most fundamental level.

Our solutions include:

• HPS Network: a high-performing, independent provider network in Wisconsin that helps employers control costs while maintaining strong access to care.
• Pay Medix: a national healthcare payments platform that pays providers in full, consolidates medical information and billing, and offers members interest-free financing for all in-network costs
• Tempo Pay: a flexible healthcare benefit solution that gives eligible individuals a simple, predictable way to pay for care over time, with zero interest or fees.

Join us in our mission to make the healthcare payments experience simpler, more transparent, and more connected – so people can focus on getting care when they need it, not when they think they can afford it.

We are seeking a Manager, Financial Operations & Payments to lead the operational execution of our payments ecosystem across HPS, Pay Medix, and Tempo Pay. This individual will own the day-to-day operational integrity of money movement, reconciliation, payment settlements, collections strategy, and financial workflows while helping modernize and scale our payments infrastructure. Today, these responsibilities are distributed across multiple teams and currently owned by our COO.

This role will play a key part in Pay Medix's broader payments transformation initiative, helping consolidate vendors, modernize operational workflows, strengthen reconciliation and settlement capabilities, and build the scalable operating foundation required for national growth.

While you'll partner closely with the Finance team, this is not a traditional finance or accounting role. Instead, you'll own the operational execution of our payments ecosystem, including payment operations, settlements, reconciliation workflows, collections operations, vendor management, and payment exception management, ensuring these functions operate accurately, efficiently, and 'll collaborate cross-functionally with Finance, Product, Engineering, Customer Operations, Compliance, and external payment partners to improve operational performance, automate manual processes, strengthen operational controls, and build scalable processes that support our continued growth.

This role reports directly to the COO and follows a hybrid working schedule of 2-3 days per week in our Milwaukee office. We are also open to remote candidates outside of Wisconsin.

• Payments Operations Ownership: Own the operational lifecycle of payment processing across HPS, Pay Medix and Tempo Pay, including payment execution, settlement activities across members, providers, employers, TPAs, returns, exceptions, reconciliation workflows, returns, exceptions, reconciliation workflows, operational reporting, and money movement while improving scalability, automation, and operational controls.
• Collections Strategy & Operational Excellence: Establish and own the collections operations strategy across Pay Medix and Tempo Pay, including collection workflows, customer segmentation, escalation paths, vendor management, and performance metrics. Partner closely with the BPO team responsible for executing the collections strategy to drive operational excellence. You will build scalable processes that reduce manual work, improve payment accuracy, streamline reconciliation, and support the modernization and growth of the payments ecosystem.
• Vendor Operations: Own day-to-day operational relationships with payment processors, banks, collections vendors, and financial service partners by defining SLAs, measuring performance, resolving operational issues, and driving continuous improvement.
• Reporting, Analytics & Cross-Functional Execution: Develop…