Resident Care Worker - Outpatient Plus: Recovery House

Resident Care Worker - Outpatient Plus:
Recovery House

Job Code: 2023-SPECIALI-015 |

Location:

Milwaukee | Department:
Outpatient Plus:
Recovery House | FT/PT Status:
Part Time

The Resident Care Worker provides supportive, recovery-oriented interaction and monitoring of individuals with mental health, substance use, and/or co-occurring needs, residing in the WCS Recovery House.

• Monitor resident and guest activity to ensure safety and well-being.
• Conduct hourly rounds and regular wellness checks throughout the Recovery House.
• Assist residents with activities of daily living (ADLs) as needed.
• Use verbal de‑escalation techniques (e.g., Vistelar) to prevent escalation and promote a safe environment.
• Notify the Program Manager of emergencies and respond as needed.
• Interact with residents in a recovery‑focused, trauma‑informed, strength‑based, and person‑centered manner.
• Act as a positive role model and utilize Motivational Interviewing and other supportive techniques to enhance engagement.
• Record and relay resident inquiries and concerns to the Program Manager. Communicate all resident and facility‑related incidents promptly and accurately.
• Document all resident contacts, incidents, and wellness checks in resident files.
• Complete documentation in Avatar for any CCS enrolled individuals.
• Respond to general inquiries (phone and door), greet guests, and maintain the check‑in/check‑out log.
• Maintain building security and sanitation to ensure a safe and clean environment for all.

• High School Diploma or equivalent.
• 1 year of experience serving adults with mental health, substance use, and/or co-occurring needs. Additional education may substitute for some experience.
• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.
• Valid driver’s license, automobile, and sufficient insurance to meet agency requirements.

• Ability to work effectively in a diverse setting with individuals experiencing mental health, substance use and/or co‑occurring needs.
• Strong communication skills; compassionate, patient, and able to maintain confidentiality in all communication.
• Capable of working independently with minimal supervision while being a collaborative team member.
• Skilled in multitasking, taking initiative, and applying knowledge across various situations.
• Demonstrate commitment to the agency’s mission and values.
• Conduct self ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.
• Adhere to agency Code of Conduct, Core Values, and all relevant policies and procedures and funding source requirements.
• Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability‑related issues.

Part Time, weekends, 2nd shift. Work schedule must be flexible to meet the needs of the people being served; first, second, and rotating weekend shifts required.

Position involves movement within the Recovery House. Able to navigate stairs and lift/carry 20 pounds. Able to perform general upkeep of the common areas of the building and assist residents with light housekeeping duties.

Work is performed primarily in a transitional living setting serving individuals with mental health, substance use, and/or co‑occurring needs residing in the Recovery House. Work schedule must be flexible to meet the needs of the people being served; first, second, and rotating weekend shifts required.

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.