Care Coordinator - CCS

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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Care Coordinator - CCS

Job Code: 2025-BHS-008

Location:

Milwaukee Department: CCS (Comprehensive Community Services) FT/PT Status:
Full Time

We are seeking a compassionate, organized, and dedicated Care Coordinator to join our team in supporting individuals living with mental health and/or substance use disorders. As a key member of our care team, you will play a central role in helping individuals work toward their goals, access resources, and overcome life’s challenges. This position is ideal for someone who is deeply passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey.

• Build trusting, respectful relationships with individuals, meeting them where they are emotionally and physically.
• Develop, implement, and monitor community treatment plans in collaboration with people served, natural supports, and recovery team.
• Coordinate support around accessing mental health, substance use, housing, medical, vocational, and other community services utilizing the CCS Service Array.
• Advocate for individuals’ needs and ensure timely connection to appropriate supports.
• Maintain regular communication with people served through in-person visits, phone calls and written follow-ups.
• Coordinate with healthcare providers, therapists, case managers, and other community partners.
• Track progress, update treatment plans, and document interactions accurately and thoroughly.
• Empower individuals to build on their strengths and pursue self-identified goals.
• Provide psychosocial rehabilitation, symptom monitoring and management, and supportive coaching to people served.
• Establish individuals’ eligibility for CCS by using the Mental Health/AODA Functional Screen.
• Respond with empathy and professionalism to crises and setbacks.
• Full-time hours 8-4pm, some flexibility, no nights, or weekends.

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field (Master’s preferred but not required)
• One (1) year of experience working with individuals experiencing mental illness and/or substance use
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Passion for mental health advocacy and belief in recovery and harm reduction models
• Must meet all the WCS employee requirements including references, criminal background checks, as well as an acceptable driving record per the terms of the agency’s insurance.

• Bilingual abilities are a plus

• Communication – ability to provide information effectively with a diverse population - the people we serve, supervisor, colleagues, and program partners in writing and oral communications.
• Strong interpersonal and communication skills – verbal and written.
• Technological Aptitude – Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel, Teams).
• Proficiency in documentation, electronic records, and basic computer skills.
• Managing Priorities/Deadlines – Ability to maintain schedules, meet deadlines and manage multiple projects.
• Excellent organizational and time-management abilities.
• Problem-Solving Skills – Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
• Adaptability – Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork – Ability to work as a team and participate productively while also managing independent contributing duties and responsibilities.
• Motivation – Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism – Ability to conduct oneself with a…