Case Manager; Keys to Independence

Case Manager (Keys to Independence)

Job Code: 2026-SPECIALI-013

Location:

Milwaukee

Department:
Keys to Independence

FT/PT Status:
Full Time

The Keys to Independence Permanent Supportive Housing Case Manager provides case management, recovery-oriented interactions, linkage to community resources, and monitoring of individuals with mental health, substance use, and/or co-occurring needs residing in Scattered Site Apartments in collaboration with the Milwaukee County Housing Division.

• Conduct regular home visits: weekly during the first 60 days of enrollment and twice monthly thereafter or more as directed by supervisor.
• Facilitate recovery- and housing-focused discussions during visits, addressing housing retention, money management, activities of daily living (ADLs), and landlord/neighbor concerns.
• Support individuals in completing Personal Recovery Crisis Prevention Plans and Individualized Service Plans in their own words.
• Provide meaningful interactions, including wellness checks and medication reminders.
• Serve as a positive role model using Motivational Interviewing, trauma-informed care, and strength-based recovery techniques to promote engagement and success.
• Collaborate with Peer Support Specialists and community case managers to meet individualized needs and link people to community resources.
• Participate in and/or coordinate monthly recovery-focused team meetings to develop supportive plans.
• Maintain regular communication with Housing Division staff to provide updates and address issues that could impact housing stability.
• Facilitate skill-building and educational groups based on individual needs.
• Maintain accurate documentation, including twice yearly outcomes and case files in accordance with agency policies and regulatory standards.
• Document all contacts and incidents in both hard and electronic files.
• Communicate incidents promptly to the Program Manager and notify the On-Call Supervisor in emergencies.

• Bachelor’s degree in a human service-related field; master’s degree preferred.
• 2 years’ experience serving individuals with mental health, substance use, and/or co-occurring needs.
• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.
• Valid driver's license, automobile, and sufficient insurance to meet agency requirements.

• Ability to work effectively in a diverse setting with unhoused individuals experiencing mental health, substance use and/or co-occurring needs.
• Strong communication skills; compassionate, patient, and able to maintain confidentiality in all communication.
• Capable of working independently with minimal supervision while being a collaborative team member.
• Skilled in multitasking, taking initiative, and applying knowledge across various situations.
• Demonstrate commitment to the agency’s mission and values.
• Conduct self ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.
• Adhere to agency Code of Conduct, Core Values, and all relevant policies and procedures and funding source requirements.
• Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability-related issues.

Position is mobile. Work activities involve movement within the community. Driving throughout Milwaukee County. Able to navigate stairs and lift/carry 20 pounds.

Work is performed primarily in community settings serving individuals with mental health, substance use, and/or co-occurring needs. Work schedule must be flexible to meet the needs of the people being served.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.