Case Manager-Milwaukee

Become a part of our caring community and help us put health first. Join Humana as a Case Manager within the Inclusa/Humana team, where you will serve members in the Wisconsin Family Care (FC) program. Reporting to the Manager of Care Coaching, you will provide comprehensive case management services to frail elders and adults with intellectual, developmental, or physical disabilities.

• Assess members’ health and safety needs to identify strengths, interests, and preferences to develop a comprehensive Member Care Plan (MCP).
• Coordinate with a Field Care Nurse to provide services that address members' health and safety needs, ensuring the team supports them in the least restrictive environment following the MCP.
• Conduct face‑to‑face social assessments with members upon enrollment and at least every six months, typically at the member's residence.
• Conduct quarterly in‑person visits and maintain monthly contact with members by phone.
• Arrange support services for members, including social integration, community resources, employment, housing, and other non‑medical needs.
• Ensure cost‑effective service delivery.
• Evaluate risk factors and provide education to members.
• Maintain accurate documentation including case notes, service authorizations, and updates to the MCP.

• Bachelor's degree in human services or a related field is required, with at least 1 year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities. Alternatively, a Bachelor's in another field with at least 3 years of such experience is acceptable.
• Valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a multidisciplinary team.

• Case management experience.
• Experience with electronic case note documentation.
• Knowledge of community health and social service agencies and additional community resources.

• Work Location:
  
  Milwaukee, WI
• Travel: up to 40%
• Typical Workdays/
  
  Hours:
  
  Monday – Friday, 8:00 a.m. – 4:30 p.m. CST

$53,700 $ 72,600 per year (based on geographic location and individual qualifications).

Humana offers competitive benefits that support whole‑person well‑being, including medical, dental and vision coverage; a 401(k) retirement savings plan; paid time off, holiday and volunteer time off; short‑term and long‑term disability; life insurance; and more.

Humana is an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. We also take affirmative action to employ individuals with disability or protected veteran status.