Medical Scheduler--Call Center

Overview

The Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Medical Scheduler to join the team at our Wauwatosa location. The Medical Scheduler answers calls from patients, collects clinical information and answers questions, and coordinates any follow up or schedules appointments with the provider care team.

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader in the diagnosis and treatment of orthopedic injuries, maximizing each patient s potential for a full recovery and return to daily life. The organization is committed to an inclusive and supportive environment where every team member feels valued and inspired to make a difference.

• Answer the call-center phone with a professional and kind demeanor
• Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
• Obtain complete and accurate clinical, demographic, and financial information during the scheduling process
• Record and verify all forms and insurance information into the EMR
• Maintain patient confidentiality according to HIPAA guidelines
• Other duties as assigned

• GED or equivalent
• 2 years of experience with insurance preferred
• 2 years of medical office experience preferred
• Exemplary work ethic and attendance
• High compassion and kindness for working with patients
• Strong attention to detail and problem-solving skills
• Ability to remain professional in a high-volume, fast-paced environment
• Excellent verbal and written communication skills
• Proficiency with Microsoft software products and general computer skills
• EMR software experience preferred
• Bilingual (Spanish/English) is a plus

• Competitive pay
• Generous PTO program
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee discount program

Job Type: Full-time

Pay:
Starts at $18/HR and varies based on experience and education

• 8 hour shift
• Day shift
• Monday to Friday

Equal Opportunity Employer. This employer is an equal opportunity employer and complies with applicable laws. The company is committed to promoting a diverse, equitable, and inclusive workplace.