Patient Service Representative II - Internal Medicine

Patient Service Representative II

Job Summary:

A Patient Service Representative II is the primary resource for registration, scheduling, and correspondence between Patients and our Clinics and Physicians. The Patient Service Representative II follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor/Regional Director of Clinic Operations, is within the Internal Medicine department, and is located in Downtown Milwaukee, WI.

• Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
• Schedules patient appointments timely and manages physician’s schedule according to their preferences, performs reminder calls.
• Answers the telephone, screens calls and takes messages from patients and processes as directed by MD.
• Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.
• Verifies insurance and ensures registration and payer information is correct and current.
• Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.
• Obtain prior authorizations (radiology and/or medication) using web based applications or via phone.
• Assists patient in scheduling any follow up testing (radiology, lab, or specialist)
• Prepares correspondence to physicians and patients.

• Performs other duties as assigned

• High School Diploma or GED
• Strong data entry skills and ability to work with computer applications
• Organized with a strong attention to detail in a fast paced environment

• Strong and comfortable communicating with patients, peers, and physicians

• Demonstrated ability to work well both independently and with co-workers in a team
• Demonstrated ability to work with confidential information.

• EPIC experience preferred

• Competitive PTO plan
• Health insurance, vision, & dental
• 401K employer contribution
• Life Insurance and voluntary disability insurance
• Monday through Friday clinic hours, no weekends, no holidays
• Opportunity to be a part of Milwaukee's Premier medical practice