Medical Support Assistant

Summary

This position is located at the Clement J. Zablocki VA Medical Center
- Milwaukee
- Wisconsin - in Health Administration.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

• United States Citizenship:
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English:
  Must be proficient in basic written and spoken English
• Education/
  
  Experience:
  
  Experience
• No experience required
• Education:
  
  Must possess a High School Diploma
  - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Grade Requirements:
  In addition to the basic requirements - you must meet the grade requirement: GS-3:
  
  Experience or Education
• None beyond the basic requirements
• GS-4:
  
  Experience
• One year of creditable experience equivalent to the next lower grade
• OR Education
• One (1) year of education above high school
• AND Demonstrated Knowledge
  - Skills - and Abilities
• Candidates must demonstrate all of the KSAs below:
  Ability to meet - communicate - and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
• Ability to use - and navigate between - various types of office automation equipment and software (i.e
• computer systems - web-based scheduling programs
• insurance collection system
• scanning software - multiple line phone systems
• electronic faxing programs) to support patient care
• Knowledge of basic medical terminology to assist in the provision of care to patients
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics
• GS-5:
  
  Experience:
  
  One year of experience equivalent to the GS-4 grade level
• Experience at this level include - but are not limited to: scheduling and rescheduling patients for treatment
• interviewing patients for appointments
• referring patients to other medical specialty clinics
• providing information to patients necessary to resolve VA Handbook complaints
• interacting with both internal and external customers
• reviewing and documenting medical outpatient and inpatient electronic health records - as well as administrative records
• verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• obtaining medical information from patients
• coordinating information and actions related to patient care and services
• and scheduling appointments in accordance with VHA national scheduling guidelines
• OR
  
  - Education:
  
  Two years of education above high school
• AND
  - Demonstrated Knowledge
  - Skills - and Abilities:
  Candidates must demonstrate all of the KSAs below:
  Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution Reference: For more information on this qualification standard - please visit https://(Use the "Apply for this Job" box below). Standards/
• The full performance level of this vacancy is GS-5.
  
  Physical Requirements:
  
  See VA Directive and Handbook 5019 - Employee Occupational Health Service

• VA Careers
  - Medical Support Assistant:  Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follow
  - Schedule appointments accurately and timely
• All appointments will be made with the patient's input
• -This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever…