Receptionist, Healthcare

ESSENTIAL DUTIES AND RESPONSIBILITIES Clerical:

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Depending on clinic assignment, may perform phlebotomy-specimen collection duties.
• Performs other clerical duties as needed.

• Schedules patient appointments.
• Responsible for EMR-Electronic Medical Records registration
  -check-in processes in Epic.
• Loads, verifies and updates patient demographics.
• Scans, loads and verifies insurance coverage.
• Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
• Reviews all Alerts in Epic and refers patient to a PFC when necessary.
• Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
• Provides patient with an estimated self-pay obligation when appropriate.
• Performs cashiering functions/online payment posting within Epic.
• Processes payments and deposits by adhering to the system's Cash Handling Policy.
• Completes daily closing report and balances their individual cash drawer at the end of each day.
• Performs petty cash count in and out daily and records appropriately.
• Assist patients with MyChart signup and activation.
• Replies to MyChart messages in a timely manner, closing messages when complete.
• Safeguards patient privacy and confidentiality per MHS policies.
• Preps Routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and corrects identified patient registration errors.
• Utilizes Epic waitlists based on provider preference.
• Reviews and updates no-shows and cancellations for the day.
• Preps and Pre-registers patients for upcoming appointments.
• Processes referrals and pre-certifications when required.
• May be assigned to update and maintain physician scheduling protocols.
• Maintains an average check-in time equal to or above 50 percent of all reception partners specific to 3 of the 4 following indicators:
  Average Check In Time Average Registration Time Average Registration Time for New Patients Average Registration Time for Existing Patients
• Maintains an average registration accuracy equal to or above 50 percent of all reception partners as measured by percent Workflows Without Registration Warnings.
• Maintains an average collection of co-pays equal to or above 50 percent of all reception partners.

High School diploma or equivalent

Previous medical reception experience required.

Internal Receptionist 2 candidates must have at least two years’ experience in a Receptionist 1 position with Mercyhealth or be cross trained in 3 or more clinic departments/locations.

N/A

• Understands and demonstrates Critical Moments of Service techniques and standards
• Ensures reception and lobby areas are well maintained and clean
• May be required to work flexible hours and overtime during peak hours.
• Performs all other…