HIM Release of Information Specialist

This position is responsible for processing basic release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The specialist safeguards and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

• Ensures, safeguards, and protects patients right to privacy by staying current and knowledgeable of all Federal and State Regulations and organization policies regarding privacy, confidentiality, and release of information pertaining to continuing care, insurance, patient, and social security disability requests.
• Receives requests, validates that the authorization meets legal requirements, and identifies requester type. Ensures all releases of information are in compliant with the request, authorization, policies, and State and Federal HIPAA regulations and guidelines to safeguard the organization from legal and government repercussions.
• Logs requests into the Release of Information tracking system utilizing OnBase and EPIC. Scans the authorization into the release module according to documented process.
• Identifies and accurately selects appropriate patient information that is included within the legal health record and designated record set to process the request and to comply with State and Federal regulations to prevent a breach or a complaint from the Office of Civil Rights.
• Locates and ensures any information that is imported or scanned into the EHR that is not available via the release module is included in the request as appropriate.
• Reviews each page of scanned documentation prior to releasing to ensure there are no incorrect patient documents in the record. Any improperly scanned documentation is reported to their leader for correction.
• Releases records in the format requested, creating electronic files to export to CD’s, e-mail, the patient portal, or requester portals. Understands potential dangers of lack of cyber security and follows rules around encrypting electronic communication, CD’s, and e-mail.
• Provides excellent customer service in a respectful manner, ensures understanding of customer requests and assists them appropriately; this includes, but is not limited to providing status of requests, providing information on how to request records, and explaining the process including typical turnaround times.
• Performs clerical functions which may include answering phones, copying, faxing, distributing mail, and/or ordering/delivering department or facility supplies.

• High School Diploma or GED Equivalent

• N/A

• Typicallyrequires0-1 years of experience in healthcare or customer service.

• Excellent communication, interpersonal, customer service, and organizational skills
• Strong ethical skills to handle confidential information with integrity and keep it confidential
• Strong research skills to identify appropriate PHIin historical and current patient records
• Excellent spelling, grammar, and punctuation skills
• Ability to adapt to and accurately work withnew technology and artificial intelligence
• Strong understanding of cyber security risks and proper reporting thereof
• Meet or exceed department quality and productivity expectations
• Advanced computer skills including proficient keyboarding skills and experience in using Microsoft Office products, electronicmailand/or electronic health information record systems
• Ability to read andcomprehendmedical terminology, human anatomy, and…