Medical Receptionist - OSMI - Sleep Medicine - Ohio Sleep Medicine Institute

Dublin, OH – Seeking Medical Receptionist

Everybody Has A Role To Play In Transforming Healthcare

As a Medical Receptionist - OSMI, you play a vital role in our mission to improve lives. Collects and properly posts all payments. Ensures patients complete required forms. Responds to telephone inquiries and corresponds with patients, family members, employers, attorneys, medical facilities and insurance companies. Uses computer scheduler to set appointments. Maintains a professional attitude and high-quality customer service.. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Greet all patients in a warm, friendly, and professional manner.
• Answer and screen incoming phone calls, take and give messages in a timely manner.
• Process patient registrations.
• Distribute and verify accuracy of patient form completion.
• Comfort patients by anticipating their anxieties; answer patients’ questions; maintain the reception area.
• Call for back-office assistance for patients in distress.
• Collect accurate insurance information from patients
• Forward medical record requests to appropriate team members as needed.
• Schedule appointments, if applicable to the clinical location.
• Accurately post/document payments received.
• Collect co-pays, old balances, and payments for services rendered or other purchased items.
• Discharge patients.
• Transmit necessary and requested documents to RCM team as needed.
• Refer patients to appropriate billing personnel as needed.
• Print and prepare superbills, if applicable to the clinical location.
• Maintain clean, neat, and orderly work area.
• Maintain correct chart order.
• Attend and actively participate in all training, in-services, and staff meetings.
• Process correspondence in a timely manner.
• Maintain patient daily log.
• Protect patients’ rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• If applicable to the clinical location,
• Verify insurance coverage
• monitor and maintain business office inventory and equipment
• assist with patient rooming and setup, retrieving and restocking supplies, cleaning up treatment area, and other related tasks.

Required Experience and Competencies

• High school diploma or equivalent Required.
• 1-2 years of experience as a Medical Receptionist or in a customer service position.
• Knowledge of and ability to follow Health Insurance Portability and Accountability Act (HIPAA) privacy law.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Numerical aptitude.
• Basic computer skills
• Legible note taking with correct spelling.
• Teamwork oriented and must have initiative.
• Ability to meet deadlines.
• Ability to understand and follow directions.
• Problem Solving, including ability to work well with difficult/impatient patients and ensure all forms are correct

The Practice

Ohio Sleep Medicine Institute – Dublin, Ohio

• Vituity’s physician partnership…