Program Support Assistant

This position is located at the VAMC Milwaukee - WI in Non VA Care. The primary purpose of this position is to coordinate and manage the provision of medical testing - treatment and/or procedures to both internal and external patients referred for diagnostic services and/or treatment that are not available from VA sources and is attainable from a private institution.

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/05/2026. You may qualify based on your experience as described below:
Specialized

Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: proven ability to apply rules - regulations - guidelines - policies - procedures - and other administrative laws governing the provision of medical benefits;

effectively communicate - orally and in writing - with a wide cross section of people possessing varying levels of understanding and comprehension; gathering data and statistics for studies reports and surveys; effectively and skillfully perform medical administration duties and to orient and instruct professional staff in administrative clinical functions; knowledge of patient scheduling - ancillary testing - referrals - and consultant procedures;

knowledge of medical terminology and medications; technical skill in the use of personal computers - including word processing - spreadsheet - graphic reports and data base software. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://(Use the "Apply for this Job" box below)..

• This position is located at the VAMC Milwaukee - WI - in Non VA Care
• The primary purpose of this position is to coordinate and manage the provision of medical testing - treatment and/or procedures to both internal and external patients referred for diagnostic services and/or treatment that are not available from VA sources and is attainable from a private institution at VA expense through VACCN
• DUTIES:
  Incumbent is the primary coordinator for scheduling of Non-VA Care procedures for the Medical Center and all Community Based Outpatient Clinics (CBOCs) for urgent and non- urgent requests
• Responsible for maintaining a current directory of contact information - to include name - address and phone number of institutions - and contact persons
• Provides guidance and instruction to the clinical staff and its subordinates in administrative policies and procedures relative to Non VA Care and VACCN
• Serves as a resource liaison for guidance and direction in the utilization of the Computerized Patient Record System (CPRS) - EHRM
  - Vista and Vista Imaging Program - ECFax - ISS - EPS - and HSRM
• Keeps abreast of changes in laws and regulations - which affect veterans' and/or eligible dependents of medical benefit entitlement - as appropriate
• Informs supervisor of problems which occur due to changes in eligibility for medical benefits - and recommends changes in local operating procedures to minimize these problems
• Ensures all necessary components and documentation is distributed to appropriate services at the private institution where service will be provided either through DOMA or directly through traditional Non-VA Care processes
• Completes the Non-VA Care consult and scans all documents obtained into the Vista Imaging program assuring the corresponding report is linked to the appropriate consult - progress note title and patient
• Is actively…