Guest Services Manager

Are you passionate about hospitality and ready to grow your leadership career? At Prominence Hospitality Group, we’re seeking a motivated and service‑oriented Guest Services Manager to oversee our front office operations and help create unforgettable experiences for every guest.

Location: 6401 South 13th Street Milwaukee, WI 53221

• IGNITE Your Career
  – We invest in you with training, career development, and leadership growth opportunities.
• Competitive Pay & Incentives
  – We recognize and reward your dedication.
• Paid Time Off – Enjoy time to rest and recharge.
• Work/Life Balance – Paid time off and generous employee discounts (friends and family enjoy them too!).
• Inclusive & Empowering Culture – We value innovation, inclusivity, and the growth of our team.

• Lead and assign responsibilities to Guest Service Representatives across all shifts.
• Oversee daily front desk operations, ensuring all guests are welcomed warmly and efficiently.
• Ensure adherence to Prominence Hospitality standards, policies, and procedures.
• Foster strong communication with hotel departments to ensure smooth operations and exceptional service.
• Support training and performance development for the front desk team.
• Step in as the go‑to leader in the absence of the Front Office Manager.

• 3+ years of front desk or guest services experience; supervisory experience preferred.
• Excellent organizational and multitasking skills in a fast‑paced environment.
• Proficiency with Microsoft Office and experience with property management systems (brand experience a plus).
• Positive, professional, and proactive attitude with a passion for hospitality.
• Strong communication, time management, and leadership skills.

As Guest Services Manager
, you set the tone for exceptional guest experiences and lead by example. Your leadership helps drive smooth front office operations, supports team growth, and ensures every guest feels cared for from check‑in to check‑out.