Front Desk Agent

Description

Starting pay at $16.50/hour + performance based incentives with potential for additional $50+/week

Join White Lodging — a hospitality company developing and operating award‑winning, premium‑brand hotels, rooftop bars, and restaurants in top U.S. cities. We are committed to operational excellence and delivering outstanding results across every aspect of the guest experience. Success at White Lodging is built on accountability, performance, and execution — we set high standards, solve problems quickly, and work together to achieve exceptional outcomes for our guests, associates, and properties.

Starting pay at $16.50/hour + performance based incentives with potential for additional $50+/week

Join White Lodging — a hospitality company developing and operating award‑winning, premium‑brand hotels, rooftop bars, and restaurants in top U.S. cities. We are committed to operational excellence and delivering outstanding results across every aspect of the guest experience. Success at White Lodging is built on accountability, performance, and execution — we set high standards, solve problems quickly, and work together to achieve exceptional outcomes for our guests, associates, and properties.

We are seeking a Front Desk Agent who is motivated by achieving goals, maintaining high performance standards, and contributing to the success of hotel operations at the Westin Milwaukee in Milwaukee, WI. In this guest‑facing hotel front desk role, you will execute check‑in and check‑out procedures, manage reservations, resolve guest concerns, and support the overall performance objectives of the hotel. The ideal candidate has strong communication skills, a results‑oriented mindset, and the ability to thrive in a fast‑paced hospitality environment.

PM shift availability during the week is required. No prior hotel experience is required — this is an excellent opportunity for individuals looking to build a career in hospitality operations, hotel management, and property leadership with a company that invests in its people.

• Daily Pay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market

• Execute check‑in and check‑out procedures accurately and efficiently to support smooth hotel operations
• Achieve high standards of front desk performance through accuracy, responsiveness, and attention to detail
• Effectively manage reservations, room assignments, and guest account information to ensure operational efficiency
• Resolve guest concerns promptly and decisively to achieve positive outcomes and minimize service disruptions
• Maintain complete knowledge of hotel services, room inventory, rates, and amenities to support informed decision‑making and operational success
• Ensure all cash handling, credit processing, and accounting procedures are completed accurately and in accordance with established standards
• Prioritize tasks effectively in a fast‑paced environment to meet deadlines and operational objectives
• Contribute to front desk productivity by maintaining organization, efficiency, and consistency throughout each shift
• Support hotel performance by maintaining accurate records and protecting the security and confidentiality of guest and hotel information
• Maintain lobby and entrance standards that support operational excellence and property presentation goals
• Adapt quickly to changing business demands and operational priorities
• Perform other duties as…