Operations Manager, Hotel Metro

You should join our team if you believe…

That exceptional hotels are built through strong leadership, teamwork, and operational excellence.

That every department plays an essential role in creating memorable guest experiences.

That the best leaders are visible, approachable, and willing to support their teams wherever needed.

That collaboration, communication, and accountability are the foundation of a successful hotel operation.

That solving operational challenges quickly and effectively creates better experiences for both guests and team members.

That every day is an opportunity to improve processes, develop people, and curate unmatched moments.

Leading the day-to-day operations of the hotel while supporting department leaders in delivering exceptional guest experiences.

Partnering with Front Office, Housekeeping, Food & Beverage, Engineering, Sales, and other departments to ensure seamless hotel operations.

Monitoring daily operations to identify opportunities for improvement while maintaining the highest service and operational standards.

Supporting department leaders through coaching, problem-solving, and operational guidance that promotes accountability and teamwork.

Responding to guest concerns and operational challenges with professionalism, urgency, and sound judgment.

Coordinating hotel operations during periods of high occupancy, special events, group arrivals, and VIP visits.

Monitoring guest satisfaction scores, operational metrics, and service standards to identify opportunities for continuous improvement.

Supporting staffing, training, and performance development initiatives that strengthen hotel operations and team engagement.

Ensuring compliance with company policies, safety procedures, brand standards, and regulatory requirements.

Leading by example while creating a positive, service-driven culture where every team member feels valued and empowered.

Collaborating with executive leadership to achieve operational goals, financial performance, and exceptional guest satisfaction.

Taking pride in creating a hotel environment where guests receive outstanding service and team members thrive.

You understand that operational excellence begins with strong leadership and teamwork.

You are passionate about developing people and creating an environment where teams succeed together.

You thrive in a fast-paced hospitality environment while remaining organized, adaptable, and solution-oriented.

You communicate effectively across departments and build strong relationships with guests, team members, and hotel leadership.

You balance guest satisfaction with operational efficiency and financial responsibility.

You embrace continuous improvement and actively seek opportunities to enhance service and operations.

You bring professionalism, integrity, and accountability to every decision you make.

You believe leadership means being present, supporting your team, and creating exceptional experiences every day.

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

Four to six years of progressive hotel or hospitality operations experience required.

Previous supervisory or management experience in a full-service hotel preferred.

Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, and guest services.

Experience leading cross-functional teams and supporting operational excellence.

Strong leadership, organizational, communication, and problem-solving skills.

Ability to analyze operational performance and implement process improvements.

Experience using hotel property management systems and standard business software…