Senior Learning Design Consultant

This role is responsible for designing and evolving learning strategies, curricula, and development programs that elevate the performance of the Underwriting Operations workforce. The individual will operate as a strategic partner to the business—building trusted relationships, influencing outcomes, and driving a culture of continuous learning and capability development aligned to organizational priorities.

This role is responsible for designing and evolving learning strategies, curricula, and development programs that elevate the performance of the Underwriting Operations workforce. The individual will operate as a strategic partner to the business—building trusted relationships, influencing outcomes, and driving a culture of continuous learning and capability development aligned to organizational priorities.

Serve as a trusted advisor to Underwriting leaders and stakeholders, building strong, credible relationships across Production, Field Interaction, and Standards teams. Operate with a high degree of independence, proactively identifying opportunities to enhance workforce capability and performance. Consult with leaders to diagnose performance gaps, define success measures, and shape targeted learning strategies that directly impact business outcomes. Influence stakeholders through a consultative, data-informed approach—balancing business needs with learning best practices.

Act as a mentor and thought partner to peers and stakeholders, elevating the overall learning mindset within the organization. Champion a culture of continuous improvement, knowledge sharing, and professional growth across Underwriting Operations.

Architect scalable, role-based learning pathways that support progression and mastery across underwriting roles. Partner closely with subject matter experts to translate complex technical knowledge into engaging, impactful learning experiences. Design innovative learning solutions across modalities (e.g., instructor-led, digital, microlearning, and simulation-based experiences). Apply strong instructional design expertise to ensure learning is practical, relevant, and directly transferable to on-the-job performance. Establish and interpret key learning metrics, using data and insights to continuously refine and improve program effectiveness.

Contribute to the development of competency models and capability frameworks that define success across roles.

Lead end-to-end ownership of complex learning initiatives, ensuring alignment to strategic priorities and delivering measurable outcomes. Navigate ambiguity and shifting priorities with agility, maintaining focus on delivering high-impact results. Collaborate cross-functionally to align efforts, mitigate risks, and ensure successful execution of learning strategies.

Provide direction and oversight to external partners, ensuring alignment with internal standards and business needs. Stay ahead of industry trends, emerging technologies, and evolving best practices in learning and development. Continuously bring forward innovative ideas and approaches that enhance learning effectiveness and user experience.

Bachelor’s degree in Instructional Design, Adult Education, Organizational Development, Communications, or related field. Minimum of 7 years of experience designing and delivering learning solutions, with deep expertise in adult learning principles and instructional design. Demonstrated ability to work autonomously while influencing across multiple stakeholders and levels of leadership. Proven track record of building strong relationships, acting as…