Signal Service Technician

JOB REQUIREMENTS:

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

• 10 Paid Holidays
• Paid Vacation and Personal Time
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Generous Employer Match and fully vested from day one
• Company-Funded PPE
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee.

The Field Service Technician II supports all TAPCO (Traffic & Parking Control) systems through field and office-based work. The role involves regular interaction with customers, vendors, internal teams, and the public, while serving as a front-line representative focused on resolving issues right the first time. Overnight travel of up to 25% within the continental United States is required.

• Perform all work with a focus on safety and compliance with traffic regulations.
• Resolve customer issues via phone, remote support, or on-site visits, escalating when necessary, and ensure customer satisfaction.
• Collaborate with Sales, TSG, and Project Managers to address customer concerns.
• Troubleshoot, repair, install, and maintain TAPCO systems, including electronic and electromechanical components.
• Operate tools, vehicles, and bucket trucks safely; stage and load equipment for service calls.
• Track and document service work, time, inventory, and open service tickets in ERP and Service
  
  NOW, including RMA processes.
• Provide training to customers and create knowledge articles for system operation, troubleshooting, and updates.
• Participate in a 24/7 on-call rotation and travel overnight up to 25% as required.
• Support continuous improvement initiatives, obtain technical certifications, and attend training to develop skills.
• Maintain effective working relationships with customers, vendors, contractors, and internal teams.
• Perform other duties as assigned.

Ability to work independently while delivering excellent customer service in high-volume, high-stress environments.

Strong verbal and written communication skills in English; professional, positive, and customer-focused interpersonal skills.

Proficient with computers and software, including Windows OS, Microsoft Office, email, file management, and system documentation.

Solid knowledge of electronics, electromechanical systems, AC/DC power principles, and IP networking (routers, switches, modems).

Experience configuring, integrating, and operating TAPCO hardware and software systems.

Ability to read, interpret, and ...

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Apply Online: ipc.us/t/64089FD159554C0B