Senior Business Analyst

We are seeking a Senior Business Analyst with strong Salesforce expertise to lead requirement workshops, document business needs, and act as a liaison between clients and technical teams.

This role requires a customer-focused mindset, strong analytical and communication skills, and the ability to mentor junior team members while contributing to the Business Analysis Center of Excellence.

Key Responsibilities

• Understand and document customer business requirements through leading discovery and requirement workshops.
• Develop requirement specifications, use cases, user materials, and document technical and non-functional requirements.
• Design Salesforce solutions aligned with best practices, identifying when to use configuration, custom code, or App Exchange products.
• Review and test functionality of developed customizations, demo solutions for client feedback and approval.
• Act as a liaison between business teams, technology teams, support, and offshore resources.
• Mentor junior and mid-level Business Analysts.
• Contribute to the Business Analysis Center of Excellence.
• Foster strong relationships with Product Owners and clients, ensuring accurate and effective communication of requirements.
• Conduct Sprint End demos and facilitate UAT and end-user training.

• 7+ years of Business Analysis experience, including:
• Leading discovery workshops and producing AS-IS and TO-BE process flows.
• Identifying gaps and translating requirements into user stories and acceptance criteria.
• Working with technical leads across onshore/offshore teams.
• Hands-on experience with Agile development methodology and project management tools like JIRA.
• 3+ years of  experience including:
• Configuration, Workflow/Process Builder, Flow, Approval Processes.
• Data migration using Data Loader or Data.io.
• Reports and Dashboard creation.
• Strong problem-solving skills and ability to serve as a relationship builder among project stakeholders.

• Salesforce App Builder, Service Cloud, or Sales Cloud Consultant Certification.
• Strong written and verbal communication skills.
• CRM functional knowledge and experience with multiple system integrations and data field mapping.
• Experience in User Acceptance Testing and End-User Training.

• Preferred:
  Salesforce App Builder, Service Cloud or Sales Cloud Consultant;
  Agile certifications (SAFe, IIBA, PMI, etc.)